Betalinger & Fakturaer
Cedolare secca or alternative tax regime
What is this Regulation all about?
Article 4, paragraph 5-bis, of Law Decree 50/2017, as amended by the 2024 Budget Law, requires platforms like Holidu to apply a 21% income tax withholding rate (“cedolare secca”) on non-professional Hosts’ (“host no professionista”) earnings for short-term stays up to 30 days.
What exactly is Holidu doing to comply with the regulation?
From the 1st of March 2024, and for all bookings having check in on this date, Holidu has implemented a process to be fully compliant with the “cedolare secca” regulation.
Most importantly, this means we follow the taxation regulation by reducing the host payouts: payouts will be calculated based on a 21% lower guest price for “non-professional” hosts. We will directly remit these 21% to the Italian tax authorities, alongside all legally required forms and documents.
Who does this regulation apply to? / Which hosts are affected?
This regulation applies to “non-professional hosts” who own at least one property for short-term rent in Italy. Based on the law and guidance from the Italian Revenue Agency to date, non-professional Hosts include Hosts with less than five properties for rent, and Hosts that are not VAT registered, meaning they have no valid EU VAT ID. Please see below for a supporting logic tree:
What does this mean to me as a non-professional host? What do I need to do?
As a first step, we ask you to confirm that you are indeed a non-professional host. For this purpose, please log into your Holidu account and answer the question: “Do you rent out 5 or more properties in Italy?”As a second step, we encourage you to monitor the payments you receive from Holidu carefully, and to consult your tax advisor in case of questions.
So what is a professional Host?
A professional host either has a valid EU VAT ID, or at least five properties for rent. All professional hosts are not affected by this law, meaning nothing changes for them, and most importantly, professional hosts continue to receive the full payments from Holidu.
Which group of hosts is affected again?
Only non-professional hosts are affected by this Law. For professional hosts, nothing changes.
I’m a non-professional Host who has not opted for the flat tax (“cedolare secca”) but for the ordinary regime. What should I do?
If you are a non-professional Host according to the described criteria, who has opted for the ordinary regime, Holidu is still required to apply a 21% withholding tax rate from your earnings, but the withholding will operate as an advance payment (meaning Hosts can offset it against their overall annual tax bill). We recommend consulting with your tax advisor in order to obtain further details on your tax obligations.
Which stays are subject to tax withholding?
Income tax withholding applies to short-term stays that, according to Law Decree 50/2017, are defined as stays of up to 30 nights.
Which payouts are subject to tax withholding?
First of all, only payouts related to properties located in Italy are subject to Italy tax withholding. Then, the tax withholding (“cedolare secca”) applies to the gross payout amount before any VAT or Holidu fees. Also cleaning fees, towel fees, and any other extra fees you charge are subject to tax withholding. The only exception not subject to withholding are tourist taxes included in the guest price.
I am a non-professional Host, because I have no VAT ID, and only two properties for short-term rent. What will Holidu do now?
As a first step, Holidu asks you to confirm in your account that you are indeed a non-professional host. If you do not react within 2 weeks, we must automatically assume that you are a non-professional host. Then, Holidu will automatically start withholding 21% on your payouts, and remit them to the Agenzia delle Entrate on your behalf. In case you change your status to a professional host, you will always be able to notify us via email at host@holidu.com, for example when you have obtained a valid EU VAT ID.
Can I change my status from non-professional Host to professional Host?
Yes, you may change your status with us at any time in the future if your circumstances change: This means you either need to obtain a valid EU VAT ID, or you need to confirm that you rent out 5 properties or more in Italy for short-term rent. If this is the case, please contact our host support via email at host@holidu.com.
Will I need to provide taxpayer information to Holidu and, if so, for what purpose?
For non-professional Hosts, Holidu will need to collect required data from you for reporting purposes. This is necessary for Holidu to accurately report your tax withholding to Italian tax authorities and generate all legally required filings correctly. Holidu will reach out to affected Hosts for this later in 2024.
What tax forms will you complete if I confirm that Holidu shall apply the “cedolare secca” because I am a “non-professional” host?
Holidu will complete the following forms:
F-24: Holidu will remit the income taxes withheld on your behalf to the Agenzia delle Entrate on a monthly basis
”Certificazione unica” (CU): Holidu will report the taxes withheld on your behalf to the Agenzia delle Entrate at a listing level within 16th March of the year following the withholding tax event (ex: for the year 2024, the CU will need to be filed by 16 March 2025). Holidu will issue to you on an annual basis the “certificazione unica” with details about the tax withholdings on your earnings so you can account for them on your tax returns. All preparatory steps are being implemented at the moment.
Modello 770: Holidu will report the income taxes withheld on your behalf to the Agenzia delle Entrate within 31 October of each year. All preparatory steps are being implemented at the moment.
Will Holidu automatically re-classify me as professional Host and stop withholding if my number of properties in Italy is higher than four?
No, tax withholding may not automatically stop if you add more properties. To opt out of Italy withholding, please reach out to Holidu at host@holidu.com.
Do you need any additional data or information?
Yes: According to the law, we also need to collect cadastral data for each property (“dati catastali dell’imobile locato”). We will get in touch with you for those data points at a later point in time; for the moment, no further information is required from you.
16. I am exempt from the "cedolare secca", what should I do?
If based on your legal and tax situation you are exempt from the "cedolare secca", please click here.
17. Who can I contact in case I have any more questions?
In this case, please get in touch with our Customer Happiness Team, or reach out to your tax advisor (as Holidu cannot give any tax advice). What is Aircover and how does it work?
Airbnb has their own protection plan for their properties called ‘Air cover’ and they do not allow vacation rental homeowners to charge a security deposit. If any damage or an unexpected situation occurs, Holidu must be informed immediately and will need to contact their Customer Support to open an ‘Air Cover case’.
We will need the following information from you:
How old is the damaged item(s)?
The cost of the item(s) or a realistic estimation, along with how you calculated this amount (e,g: link to the similar item on Amazon, invoice etc).
Proof of the damage (pictures/videos, WhatsApp conversation with the guest, or anything to support the claim).
Invoices for repairs, receipts for items that need replacing, or invoices for unexpected additional cleaning by a professional company.
The invoice is not necessary to open an Air cover case, but it will be necessary to claim the money from Airbnb at a later stage.
You can send us the information you have to open the case and forward us the invoice as soon as possible and within 14 days. We usually request this to be sent to us within 10 days, so we can be sure to comply with Airbnb’s deadline. After the 14-day deadline, Airbnb will automatically close the case and decline the deposit claim.
You can find more information regarding Air cover on Airbnb’s Help Center by clicking here.What exactly is Modelo 179?
IMPORTANT UPDATE
According to the official announcement of the Spanish Tax Agency (here): "Starting in fiscal year 2024, the obligation to report on the transfer of use of homes for tourism purposes is eliminated using form 179… This obligation is replaced, with regard to information relating to the transfer and leasing of real estate, by the presentation of model 238”.
Through this Form 238 Holidu notifies the Spanish Tax Agency that the information to be declared is reported under the European Directive DAC7, which Holidu reports to the German authorities
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Modelo 179 is a Royal Decree, which obliges intermediary vacation rental platforms, such as Holidu, to provide the tax authorities with information about the property owners as well as the properties booked through these platforms. Under Modelo 179, Holidu is required to report the identification data of the property and the property owner as well as the booking details for every booking that is made.
For this declaration, we need some additional information from our Hosts. Particularly, we need a valid identification number of each host, the legal relationship between the host and each property in their account as well as the 'Referencia Catastral' for each property (if available).
In this FAQ we have provided answers to some of the most frequently asked questions about Modelo 179 and how our Hosts can provide the information we need.
What is Modelo 179?
Modelo 179 is a Royal Decree which obliges intermediary platforms in vacation rentals, such as Holidu, to provide information to the Tax Agency about the owners and properties booked through their system.It applies to properties located within the Spanish territory.More information regarding Modelo 179 is available on the website of the Agencia Tributaria.
Does Holidu report any data regarding my properties/bookings directly to the Spanish tax authorities?
Yes, Holidu submits the Modelo 179 declaration directly to the Tax Agency
Does Holidu report any data regarding my properties/bookings to anyone else?
Yes, Holidu has the legal obligation to share the Modelo 179 data with the channel through which the booking was made (e.g. if a booking was made through Airbnb, Holidu must share the booking data with Airbnb).
What information is Holidu required to report to the tax authorities under Modelo 179?
Holidu is required to report the following information:Identification data of the property owner (including ID number)Identification data of the property (complete address and catastral reference, if assigned)Booking information (duration of stay, start of stay, total booking value)
Do you pass on information about all of my vacation rental's bookings to the tax authorities?
Yes - Holidu is required to do this under Modelo 179. For each booking, we must report the duration of the stay, the start of the stay and the total booking value.
Do I, as a host, need to make a declaration under Modelo 179?
This depends on your legal relationship with the property (see section below for more information). Only platforms offering intermediary services are required to make a declaration under Modelo 179.If you are an intermediary then you may need to make a declaration under Modelo 179. Please consult your tax advisor for further information.
Does this affect my income tax declaration?
Modelo 179 does not affect your declaration of income taxes, and you still need to declare these as normal. Please consult your tax advisor for further information regarding income tax declarations
My property is located in Spain, but I am not a Spanish resident. Does Modelo 179 apply to me?
Yes. Modelo 179 applies to all properties located within the Spanish territory.
What information does Holidu need in order to make the declaration under Modelo 179?
To make the declaration, we need:1. Your ID number. If you are an individual, this must be your Spanish ID, NIE or passport number. If you are registered as a company, we need your fiscal identity number (CIF). The ID information you give must be valid, and must belong to you or your company.2. The legal relationship between you and the property / properties3. The referencia catastral for your property / properties (if available)
Where can I enter my personal ID?
Please contact your account manager for support with updating your personal ID.
Is it mandatory to enter my personal ID?
Yes, this is mandatory. We need this information in order to make the declaration under Modelo 179.
I have entered my personal ID, but it has not been accepted - what could be the reason?
Our system checks the format of the ID number you have submitted.If you are an individual, you need to provide either a Spanish ID, NIE or your passport details. If you enter these and they are not accepted, it means that you have given an invalid number. Please check the data you have entered and try again.If you are registered as a company, you need to provide a fiscal identity number (CIF). If you enter this and it is not accepted, it means that they have given an invalid number. Please check the data you have entered and try again.
I manage the property as an administrator, and I am responsible for declaring income from the property to the tax authorities under my name. Should I add my details to the information for the Modelo 179 declaration or the details of the actual property owner?
As you are responsible for declaring income and taxes for the property, please include your data for the Modelo declaration.
I am registered as a company. Will Holidu report the Modelo 179 information under my personal name or that of my company?
If you are registered as a company, have indicated so in your Holidu account and have provided your company ID number, we will report the data under the company. Otherwise, we will report it under the individual.
I was previously registered as a company, but this is no longer the case. How can I change this in my Holidu account in order to provide the correct information for Modelo 179?
Please reach out to your account manager, who will help you change the status of your account. Once this is done, you can follow the guidelines in this FAQ to provide your Modelo 179 data.
Where can I set the legal relationship for my property/properties?
In the Holidu Tool, select "More", then "Account".In the Account section, you will see "Property Relationship" at the bottom of the page. Select "Edit", and then set the legal relationship for each property.Note: the legal relationship needs to be provided for each property in your account.
Is it mandatory to add the legal relationship for every property in my account?
Yes, this is mandatory. We need this information in order to determine if we should make a declaration under Modelo 179.
What sort of as the legal relationship with my property / properties should I add?
There are three options to choose from, and you should select the one which best represents your relationship to the property:Legal owner - you own the propertyTenant administrator - you pay a fixed rent for the use of the property and its exploitationIntermediary administrator - you receive a commission for helping the landlord rent the property
I have multiple properties linked to my Holidu account, but some are unpublished. Do I also need to add the legal relationship for the unpublished properties?
No - we only require the Legal Relationship for published properties. Should you wish to republish any of the unpublished properties at a later date, you will need to set the legal relationship before doing so.
The property is co-owned. Can I submit data for multiple owners?
Unfortunately, this is not supported. We can only make the declaration with the details of a single owner. Please add the details of one owner, and we will submit the declaration using these.
What is a Referencia Catastral?
The referencia catastral is the unique identifier of a property. It is allocated by the Cadastre, and is made up of 20 characters (e.g. 9872023 VH5797S 0001 WX)
Where can I find the Referencia Catastral for my property?
You can find the Referencia Catastral in multiple places, for example:On your IBI receipt (“Impuesto sobre bienes inmuebles”)Within the fiscal data information provided by the tax authoritiesOn the purchase agreement for the propertyVia this free resource
Where can I enter the Referencia Catastral for my property / properties?
This can be added in the Holidu Tool: go to the 'Configuration' tab, click on 'General information', and then edit the 'Property Information'. Scroll further down, you can add the Referencia Catastral for this property.
Is it mandatory to enter the Referencia Catastral for every property in my account?
No, this is not mandatory. Please provide the Referencia Catastral if you have it. If you do not have it, we will make the declaration without it and state to the tax authorities that the Referencia Catastral is not available.
What should I do if my data changes in the future?
If your data changes, please update this immediately in your Holidu account. You can find details on how to do so as part of this FAQ.
My property is a boat. Do you still need my data for the Modelo 179 declaration?
No - in the case of a boat we do not need to make a Modelo 179 declaration for your bookings. You do not need to provide the data.
Holidu sent me a form asking me to fill in data regarding Modelo 179, but the link doesn't work
The form only works on via the mobile app and on desktop formats. Please make sure that you are using one of these to access the form. Unfortunately, the form is not available on a mobile browser.
The form that Holidu sent shows a name different from that of the account holder
Please make sure that you are logged on with the correct email address, which is identical to the email address of the account. You should then see the correct information.
My account has multiple properties, some of which are unpublished. When I access the form it does not allow me to save because I have not completed the data for all properties. How can I resolve this?
The Referencia Catastral field is not mandatory. Please set the legal relationship for all properties, then leave the Referencia Catastral blank for any properties where it is not available. You can then save the form.
Will I receive confirmation once I have submitted all the information via the form?
No, you will not receive confirmation. But you can check the information by logging on to your Holidu account. If you see the information there, it has been successfully saved.
The email that Holidu sent me used my name, however I am registered as a company. Will you report data under my personal name or that of the company?
If you are registered as a company, have indicated so in your Holidu account and have provided your company ID number, we will report the data under the company. Otherwise, we will report it under the individual.
Why does Holidu need to send this data to the tax authorities?
Holidu is required by law to make this declaration under the Royal Decree.
Why is Holidu sharing my personal information with the tax authorities?
Holidu has a legal obligation to do this under the Royal Decree.
If I deactivate my Holidu account now, will my data still be shared?
Yes, Holidu is required to report data for all bookings made through our platform, whether the account is still active or not.
Will Holidu use my tax information for any other purposes?
Holidu will only use your information where we have a legal obligation to do so. It will not be used for any other purposes.
If you have any other questions or concerns, you can contact our customer support.DAC7 FAQ
The DAC7 Directive, also known as the "Directive on Administrative Cooperation", is an important legal instrument designed to improve administrative cooperation related to taxation within the European Union. This directive and all previous amendments (DAC1. DAC2, etc.), were all designed to combat tax evasion and improve transparency between the member states of the EU.DAC7 particularly focuses on the exchange of information in relation to income earned through digital platforms, such as intermediary platforms of vacation rentals like ours. To ensure proper taxation and reduce opportunities for tax evasion, DAC7 requires intermediary platforms of vacation rentals, such as Holidu, to collect and share certain financial information to the Tax Agency about the owners and properties booked through their system. Under DAC7, Holidu is required to report the identification data of the property and property owner, the revenues made through our platform by the host as well as the number of nights booked, fees, commissions or tax per property. To make this declaration, we need some additional information from our Hosts. More specifically, we need a valid identification number for each host and for companies we also need the commercial registration number. In this FAQ we have provided answers to some of the most commonly asked questions about DAC7 and how our Hosts can provide the information we need.
What is the purpose of DAC7?
DAC7 aims to strengthen tax transparency and cooperation in the digital economy by ensuring that income from digital platforms is declared to tax authorities, including vacation rental platforms.This will help prevent tax evasion and ensure fair taxation of income earned through such platforms.More information regarding DAC7 is available on the website of the German Tax Agency, here.
Does Holidu report data regarding my properties/bookings directly to the Tax Authorities of EU Member States?
Yes, as a company based in Germany, Holidu submits the DAC7 declaration to the German Tax Office (Bundeszentralamt für Steuern). After this, the German Tax Office is responsible for forwarding this data to the Tax Authorities of the relevant EU Member State(s).
What information is Holidu required to report to the Tax Office under DAC7?
Holidu is required to report the following information:- Identification data of the property owner (including Taxpayer Identification Number, address, birthday, and companies' Commercial Registration Number)- Identification data of the property (including complete address)- Total revenue earned by Host- Fees, commissions or tax per property- Total number of days booked per property
Do you pass on information from all bookings to the Tax Office?
Yes - Holidu is required to do this under DAC7. For each host, we must report the revenues earned from all bookings. And per property, we must report the total number of days booked, fees, commissions or tax included.
Do I, as a Host, need to make a declaration under DAC7?
This depends on your legal relationship with the property. Only platforms offering intermediary services are required to make a declaration under DAC7.If you are an intermediary then you may need to make a declaration under DAC7. Please consult your tax advisor for further information.
Does this affect my income tax declaration?
DAC7 does not affect your income tax declaration, and you still need to declare these as you normally would. Please consult your tax advisor for further information regarding income tax declarations.
My property is located in the EU, but I am not an EU resident. Does DAC7 apply to me?
Yes. DAC7 applies to all properties located within the EU territory.
What information does Holidu need in order to make the declaration under DAC7?
To make the declaration, we need:1. Your Taxpayer Identification Number (TIN).2. If you are registered as a company, we also need your Commercial Registration Number.
Where can I enter my TIN?
Please contact your account manager for support with updating your personal TIN.
Is it mandatory to enter my TIN?
Yes, this is mandatory. We need this information in order to make the declaration under DAC7.
I have entered my TIN but it has not been accepted, why is this?
Our system checks the format of the ID number you have entered.If you enter these and they are not accepted, it means that you have given an invalid number. Please check the data you have entered and try again.
I manage the property as an administrator, and I am responsible for declaring the property's income to the Tax Office under my name. Should I add my details as data for the DAC7 declaration or details of the actual property owner?
As you are responsible for declaring income and taxes for the property, please include your data for the declaration.
I am registered as a company. Will Holidu report the DAC7 data under my personal name or my company's?
If you are registered as a company, have indicated so in your Holidu account and have provided your company ID number, we will report the data under the company name. Otherwise, we will report it under the individual's name.
I am registered as a company. Do I need to provide any additional data?
Yes, Hosts registered as a company also need to provide us with their business/commercial registration number.
I was previously registered as a company, but this is no longer the case. How can I change this in my Holidu account so that I can provide the correct information for DAC7?
Please reach out to your account manager who will help you to change the status of your account. Once this is done, you can follow the guidance in this FAQ to provide your DAC7 data.
What are the penalties for non-compliance with DAC7?
In the event that our hosts fail to provide us with the required information, we will be required by DAC7 to freeze all future payouts until such information is provided.
What should I do if my data changes in the future?
If your data changes, please update this immediately in your Holidu account. You can find details on how to do so as part of this FAQ.
My property is a boat. Do you still need my data for the DAC7 declaration?
Yes - if your property is a boat we also need to make a DAC7 declaration for your bookings.
Holidu sent me a form asking that I fill in data regarding DAC7, but the link doesn't work
The form only works on the mobile app and on desktop formats. Please make sure that you are using one of those to access the form. Unfortunately, the form is not available on a mobile browser.
The form that Holidu sent shows a different name to the name of the account holder
Please ensure that you are signed up with the correct email address, which matches the email address for the account. You should then see the correct information.
Will I get a confirmation when I submit all the information via the form?
No, you will not receive a confirmation. But you can check the data by logging into your Holidu account. If you see the data there, it has been successfully saved.
The email that Holidu sent to me was in my name, however, I am registered as a company. Will you report data under my personal name or that of the company?
If you are registered as a company, have indicated so in your Holidu account and have provided your company ID number, we will report the data under the company's name. Otherwise, we will report it under the individual's name.
Why does Holidu need to send this data to the tax authorities?
Holidu is required by law to make this declaration under the DAC7 Directive.
Why is Holidu sharing my personal information with the Tax Office?
Holidu has a legal obligation to do this, under the DAC7 Directive.
If I deactivate my Holidu account now, will my data still be shared?
Yes. Holidu is required to report data for all bookings made through our platform, regardless of whether the account is still active.
Will Holidu use my tax information for any other purposes?
Holidu will only use your information if we have a legal obligation to do so. It will not be used for any other purpose.
Where can I find my Taxpayer identification number?”
Your Taxpayer Identification Number (TIN) can be found in different documents depending on your country.
You can find more information by clicking on the following link
If you have any other questions or concerns, you can contact our customer support.How to Collect a Security Deposit
Collecting a security deposit is an important step for homeowners in managing their properties. It’s essential that you clearly communicate your chosen method of collection to your guests in the arrival information. Here are several effective options you might consider:
Cash on Arrival: You may request the security deposit in cash when the guests arrive.
Bank Transfer: Another option is to ask for a bank transfer a few days before the guests' arrival.
Payment Apps: For a more streamlined process, consider using payment apps like Bizum (Spain), Swikly (France) or PayPal to name a few. While these apps are not affiliated with Holidu, they facilitate smooth transactions. Note that numerous other apps are available in the market that might suit your needs.
It's important to recognize that not all guests will be able to use a bank transfer or app, especially those coming from different parts of the world. In such instances, offering the flexibility to pay cash on arrival is advisable.
It is highly recommended to ensure the security deposit is received before allowing guests to check in, as this will provide coverage for any potential charges that may arise.
Security Deposit Refunds:
Ensure that the security deposit is returned once the property has been inspected and found in good order, typically during checkout or a few days after. Please note, the security deposit must be returned no later than 14 days after check-out. It is usually refunded in the same manner it was paid.
Helpful Links and Related Articles:
Configuring a Security Deposit
How to Claim a Security Deposit
What is Aircover and how does it work?
By following these guidelines, you can ensure a smooth and secure transaction process for both you and your guests, enhancing the rental experience and safeguarding your property.
** Please note that Airbnb bookings are protected by AirCover, and therefore, collecting a security deposit is not required. My guest is requesting an invoice, what do I need to do?
Holidu only provides a commission invoice for you, the homeowner.
If a guest requires an invoice or a receipt, please bear in mind that it is your duty to provide it, as stated in our agreement. Holidu is not the legal owner of the property and can therefore not provide this kind of service to the guests. If you need support on how to access your agreement with us, please click here.
If a guest is requesting an invoice or a receipt, please be sure to provide one for him/her.
You can find an example of an invoice below
Receipt templates can be found online on any search engine. Alternatively, you can copy the format from the example below.
Holidu does not need to be notified and will redirect guests requesting an invoice / receipts to you.
Whether you offer a receipt or an invoice depends on your tax status. No matter your status, the receipt or invoice must always indicate the full amount the guest paid on the booking platform.
Why do you need to give the guest an invoice for the full amount when Holidu deducts the commissions from your payout?
Holidu facilitates the booking payments from the guest to you as part of our service. Instead of requesting payments of the various commissions (from the booking channels and from Bookiply) from you, we directly deduct these from the amount the guest paid before we make your payout in order to simplify transactions. Holidu is thus legally not able to provide invoices to guests as Holidu is not the service provider of the property; the homeowner or property manager is.
Please keep in mind that receipts and invoices should only be provided after check-in to ensure that the guests have paid for their stay. In case of cancellation some guests will ask for a cancellation invoice or receipt.
Please remember that different tax regulations apply in each country, you can contact your tax advisor for further information.
Please note that this template is a draft, and you will need to consult your tax advisor to ensure that the template is appropriate for your needs.
To access the information needed to complete the invoice, click here to visit the “Bookings” section of the Holidu Tool.All you need to know about VAT
1. What is VAT and how Holidu charges it
Value Added Tax, or VAT, is a tax assessed on the supply of goods and services. Holidu charges VAT on service fees, and it is deducted from your payout.VAT is charged only over the commissions, both Bookiply’s and the Channel’s commissions.Therefore, the VAT is based on the total commission fees for a reservation. Why? Holidu charges VAT because it is required by law to charge VAT on services.If a reservation is modified, VAT adjusts to reflect any change.
2. How does the VAT look like in your invoice? How does it apply to you?
The VAT deduction is detailed in each reservation invoice.Click on this link to know what information is included in your invoice.
For any further information about individual fiscal inquiries, please contact your accountant or tax consultant.Holidu acts as a service intermediary, and we are not able to provide information on individual fiscal positions.
3. Reverse-charge
You can have the VAT deducted from the payout and collected in Germany (as Holidu is based in Germany) or receive the full payment and pay for the VAT in your country, if your VAT number is active for Reverse Charge. The Reverse Charge is a mechanism where the responsibility to report and pay for the VAT is to the buyer in the country where the buying or service is based. The tax rate applied should be the one where the VAT is collected.For this to happen, you should have your VAT number valid in the European system: for the VAT to be valid in our system, we are currently using the service BZSt: USt-IdNr. Bestätigung (bff-online.de).Please note, it is not sufficient that the VAT is VIES Valid, but also the VAT number holder name and address should match the info we have from the homeowner to have the VAT valid.
Other useful links: https://ec.europa.eu/taxation_customs/vies/?locale=en
In order to validate your VAT number, please contact your accountant or tax consultant.Commission invoice
The invoice that Holidu generates for each booking is added to your Holidu account once the booking is out of the free cancellation period. This invoice does not detail the booking price (as this is the price you set up in your Holidu account) but it is a legal document to break down the various commissions invoiced by Holidu (the service provider) to you (the service recipient)
These commissions are:
Platform fee: the commission from the booking platform (the platform on which the guest booked your property also referred to as distribution channel). This is a fee the booking platform charges for each booking made via their platform. This fee is calculated and included in the booking price paid by the guest.
Processing fee: this commission covers the payment processing fee as well as customer service. This fee is calculated and included in the booking price paid by the guest. In addition to the distribution channel fee (eg. airbnb, booking.com, vrbo, etc.), guests will pay an additional 3% added to the configured price. This cost covers the processing of payments and additional customer service.
Holidu fee: your Holidu commission according to your Holidu Agreement, which is charged on the nightly rate you configured in your Holidu account. (to access your agreement click here)
Additionally, this invoice also details the VAT we charge you, depending on your VAT regime. For more information on the VAT, please check this article.
Some general information:
Please keep in mind that this is an invoice for the commission Holidu is charging you for our services. If you would like to see how the payout is calculated for the booking, this is provided on the 2nd page of the invoice for informational purposes, it is a breakdown summary of how the total was calculated. The final amount you receive could be lower or even higher depending on past transactions (onboarding fees, cancellations of already paid out bookings, compensations etc.). You can find the payout detail in your Holidu account.
Should the booking be modified or cancelled, the invoice will automatically be updated, and you will find it as usual in your Holidu account.
Onboarding fees or possible cancellation penalties are not reflected in this invoice; within your account, you will also be able to find your onboarding fee invoice, which is generated separately Invoices for cancellation penalties (when you cancel a guest’s booking) are sent via email upon penalty fee payment reception.
In your Holidu account, the invoices are being sorted into 3 categories:
Active invoices = within this section you will find invoices for confirmed bookings and onboarding fees; They can be found in "Active invoices section”.
Inactive invoices = invoices that have been cancelled and can be found in "All invoices section"
Cancellation invoices = invoices issued whenever a booking or onboarding fee is cancelled or modified and can be found in "All invoices section".
Managing & Claiming Security Deposits
Managing Security Deposits
How to Set Up a Security Deposit
Claiming Part of Your Security Deposit for Non-Airbnb Bookings
Managing Security Deposits
Security deposits are essential for protecting your property and addressing damages or missing items. They provide a simple and effective way to ensure accountability and handle unexpected situations. This article focuses on managing security deposits for non-Airbnb bookings.
What Happens Without a Security Deposit?
Without a security deposit, it can be difficult to recover compensation for damages or losses. Resolving these issues often becomes more complicated and time-consuming. In many cases, guests may not feel responsible for damages, and without a deposit in place, it’s challenging to claim costs through the booking channel.
By configuring a security deposit, you create a clear process for handling potential damages and safeguarding your property.
How to Set Up a Security Deposit
Setting up a security deposit is simple. Click on the article below for a step-by-step guide.How to Add and Configure a Security Deposit
Claiming Part of Your Security Deposit for Non-Airbnb Bookings
If you notice damages or missing items after a guest’s stay, follow these steps to manage the claim process effectively:
Steps to Follow
Document the Issue
Take clear, high-quality photos of the damage from multiple angles.
Save relevant receipts or invoices for repairs or replacements.
Communicate with the Guest
Explain the issue to the guest and specify the amount you plan to deduct from the deposit.
Share supporting evidence like photos, invoices, or repair estimates to justify the deduction and ensure compliance with all legal requirements.
Keep the guest informed at every step of the process to maintain transparency and avoid misunderstandings.
Notify Holidu
Include host@holidu.com in all communications with the guest (emails or forward WhatsApp messages).
This keeps our team informed and ready to assist if necessary.
Adhere to the Timeframe
The security deposit must be returned (or the claim resolved) within 14 days of the guest’s check-out date. We highly advise conducting the property check together with the guests, at the time of check-out, in order to avoid surprises on the guest’s side.
Communicate any deductions clearly to the guest.
If you encounter issues related to security deposits, our team is here to assist you.
Contact Customer Support
Related Articles:
How to Collect a Security Deposit
How to Add and Configure a Security Deposit
What is Aircover and How Does it Work?
How to add and configure a Security Deposit
A Security Deposit is highly recommended to help cover extra costs you might have due to damages or unexpected situations during guests’ stays. You can find more information about it here.
Log in to your Holidu account and select the property you wish to configure a Security Deposit for. Please, keep in mind that If you have more than one property, you need to configure the deposit for each of them individually.
After that, follow these steps to configure:
On the upper left side, select “Configuration” and then click on the “Pricing” section.
Scroll down to “Additional Fees” and select “Edit”
A pop-up window will appear, and you can add/modify your Security Deposit accordingly. Once you are done, you can click on “save” to automatically update the Security Deposit for your property.
IMPORTANT:
Bookings made before these configuration changes won’t be affected by this, and you can not ask for a different amount than the original amount that was configured at the time the guests have booked. Eg. if a guest has booked your property while there was no Security Deposit configured, you have to honor this booking and do not charge them any amount you might have configured later.
For Airbnb bookings, the Security Deposit is not applicable. Please note, it is strictly forbidden to charge any security deposit to guests having booked through Airbnb. This is all managed by Airbnb. If you have any doubts, please refer to this article.