How can I contact Customer Service?

Contact Us

To reach us, please use the contact form directly from your account by navigating to More > Contact in the upper right-hand corner. Ensure that you fill in all the requested information so that our customer service agents can address your case as efficiently as possible.

Methods of Contact

If you prefer to call or send us a WhatsApp message, kindly provide your property ID. This will help us locate your information promptly and address your queries or concerns effectively. If your inquiry pertains to a specific booking, please also provide the booking ID. Having these details on hand will enable us to assist you swiftly and accurately.

Support Hours

Bookings, Cancellations, or Guest Information:

• Monday to Friday: 08:00 to 22:00 (CET)
• Weekends (urgent requests): Saturday 12:00 to 20:00 (CET) and Sunday 16:00 to 20:00 (CET)

Listings, Configuration, or Payouts:

• Monday to Friday: 09:30 to 13:00 and 14:00 to 17:00 (CET)

How to Contact Us

• Contact Form: Click here
• WhatsApp: send us a message
• Call us: our agents are able to assist you in all the languages mentioned below.

Phone Numbers by Country

France: +33 4 11 98 00 47

Germany: +49 89 21540286

Greece: +30 21 1199 6214

Italy: +39 02 9475 2099

Netherlands: +31 20 532 0037

Portugal: +351 21 020 0086

Spain: +34 871 18 05 97

United Kingdom: +44 20 3608 4776