How to Connect to Ertzaintza

To comply with local regulations in the Basque Country, you need to register your travelers with Ertzaintza. Ensure your property complies with Royal Decree 933/2021 before October 1, 2024. 

Follow these steps to complete the registration process:

1. Access the Ertzaintza Website
2. Complete and submit the Registration Form
3. Receive Your Credentials

What is the Online Check-in Feature Offered by Holidu?

The Online Check-in feature allows hosts to connect their properties to Ertzaintza. Once connected, Holidu will automatically transfer guest data after the guests fill out the online check-in form. Click here to learn more about this feature.

How can I connect my property to Ertzaintza?

If you are using the mobile app, please make sure that you have the latest version of the app.
1. Go to your “Account” section and click on the “Configure” button present in the “Online guest registration” section

2. You will see here your list of properties. Click on the “Configure” button next to the property that you want to connect to the police or authority.

3. Complete the form, click on “Activate automatic sending to police,” select Ertzaintza as the authority, and enter your username, password. Click on “Validate” to confirm.

4. Once activated, click on “Save changes” at the end of the form.

5. If no error message appears, that means that your property is now connected to Ertzaintza. 

6. You can now close the form and see that the connection is active.

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