Account Verification- Step-by-Step Guide for Companies

Why is an Account Verification Needed?  

In order to stay at the forefront of data security and prevent potential fraud prioritizing your protection, Holidu is upgrading its payment services in collaboration with our trusted payment system partner, Adyen. This means that Adyen will be responsible for verifying your personal information and payment details in your Holidu account.  

What are the benefits for me?  

Firstly, your documents will be securely stored at Adyen, our payment system partner. They are also responsible for verification, ensuring that the bank account corresponds to you, our customer. This is essential to prevent any attempts by scammers to impersonate our customers and change bank accounts, embezzling money.  

Why do I have to accept Adyen's Terms and Conditions?  

Adyen Terms and Conditions agreement covers changes related to the upgrade of payment services with our payment system partner Adyen. Rest assured it does not affect pricing or due dates for your payments.  

What do I have to do?  

You will be guided step by step through the simple process. Depending on your Account Setup, if you have an account for an individual or sole proprietor, please follow the link at the bottom of the page. You will have to provide certain information through a secure web environment.  

Important: This process can only be completed by the host.

This article provides both a detailed step-by-step, a video explanation as well as a link to a full PDF guide including screenshots, located at the bottom of this page.

1. Verify Your Company Details

2. Verify Decision Makers/Legal Representatives

3. Verify Your Payout Details

4. Sign the Service Agreement

5. Complete Verification

1. Verify Your Company Details

Before You Start: Make sure you have the following documents:

• Company registration number
• Proof of registration (e.g. certificate of registration or trade register extract)
• ID document(s) of the legal representative(s) of your company
• Tax ID document (not always required)

Here is an embedded step-by-step video:

• How to verify your company details?

• How to verify the decision makers?

• How to verify your payout details?

Steps:

     1. Log In to your Holidu Account:

• Log in to your Holidu account and go to the "Account" tab.
• Click on “Validate” to start the process.

           1.1 You may be asked to sign a new agreement, please accept to proceed with the next steps.                  (This doesn’t affect pricing)

     2. Select Company Type:

• Choose the type of company you want to verify (e.g., Private Company, Public Company)

      3. Enter Company Information:

• Fill in your company registration number and VAT number.
• If you don’t have a VAT number, select “Don’t have a VAT number.”
• Enter the company address using the search field. The address will auto-fill the relevant fields.

      4. Upload Required Documents:

1. Proof of Registration: Upload a recent extract from the trade register or a similar document. Ensure all information is clearly visible.
2. Where can I find my business registration details ? You can find your business registration on an official registration document meeting the following requirements:
   
   • Issued by a reliable, independent source, such as the local commercial register office of the country/region where the business is registered.   
   • Must be issued within 12 months, or it must contain a signature and a state of affairs with a date not  older than 12 months
3. Tax Document (not always required): Upload a document showing the company name and tax ID, issued by the tax authority of the company’s registered country.

      5. Review and Submit:

• Double-check all information provided.
• Click on “Submit” to complete this step.

   2. Verify Decision Makers/Legal Representatives

        Before You Start: Have the following ready:

• Address details of the decision-makers or legal representatives
• Identification documents (passport, driver’s license, or personal ID)

Steps:

1. Add Decision-Maker Details:
   • Add the personal information for at least one signatory (a person legally authorized to sign on behalf of the company).
   • Enter their address using the search bar. The address will auto-fill.
2. Verify Identity of Decision Makers:
   • Instant Verification (Recommended):
     • Select the country of issuance and document type (passport, driver’s license, or ID card).
     • Use your phone to scan the QR code on the screen and take photos of the document for immediate verification.
   • Manual Upload:
     • Choose the document type and upload high-quality photos from your device.
     • Click “Next” to submit. This process may take up to 72 hours.

3. Verify Your Payout Details

• Ensure the bank account holder matches your company name provided in the previous step
• Choose between two verification methods:
  • Instant Verification (not available in Greece, Austria & Italy):
    • Search and select your online banking provider.
    • Log into your online banking account through the verified partner, Tink. Rest assured your banking login data will not be stored for security and safety reasons and just serve to verify your bank account.
  • Manual Verification:
    • Enter your details and upload a bank document as proof.
    • The document must be issued within the last 12 months, contain your name and visible IBAN, and for non-EU residents, display the bank location.
    • Upload the document and click ‘next’. Verification may take up to 72 hours.

4. Sign the Service Agreement

• Read through the service agreement from our payment provider Adyen.
• Click on ‘sign’ at the bottom of the page.

5. Complete Verification

• If you used the instant verification, check your account for immediate status.
• If manual upload was used, allow up to 72 hours for completion.
• The status will change from “in review” to “complete” once the process is finalised and you can check the status in your Holidu account.

If you have an issue during the process, here is the link to the Frequently asked questions: FAQs

Need further Help?

Use the following contact form in your Holidu account for assistance. 

Tips for a Smooth Verification Process:

• Check Document Clarity: Ensure all uploaded documents are clear and legible.
• Consistency is Key: Make sure all provided information matches across documents.
• Monitor Your Email: Stay updated on the verification status and additional requirements.

Related articles: How to verify your Account, Payout Details and change your bank details 

Account-Verification-KYC-PDF-guides