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Introducing the Holidu Star Host Program: Stand Out and Shine
Guests searching for their perfect vacation rental want more than just a place to stay—they seek a trustworthy and seamless experience. At Holidu, we understand how crucial it is to build that trust. That’s why we’ve created the Star Host Program, designed to help our top hosts shine and to provide guests with the confidence they need to book without hesitation.
This program highlights the exceptional hosts who go above and beyond, ensuring every stay leaves a lasting, positive impression. With the Star Host badge, guests can easily identify properties that meet high standards of quality and service, making their booking and vacation experiences free of doubt and full of joy.
The Star Host Program is an exclusive recognition initiative that celebrates and rewards outstanding Holidu hosts. By showcasing properties with superior service and trustworthiness, this program ensures guests feel confident in their rental choices while encouraging hosts to maintain exceptional hospitality.
How Does It Work?
Every host on Holidu is automatically evaluated on a monthly basis. If you meet the Star Host criteria, you’ll earn the badge and all the benefits that come with it!
To qualify as a Star Host, you need to:- Achieve more than 5 bookings in the last 12 months.- Receive at least 3 reviews with an average score above 90 (out of 100).- Maintain a record of zero cancellations due to host error or overbooking incidents in the past 12 months.
By evaluating the Star Host status on a monthly basis, we're ensuring all badge holders maintain the highest standards. Keep delivering exceptional service, and you’ll continue to shine as a Star Host.
Why Should You Aim to Become a Star Host?
Becoming a Star Host doesn’t just benefit your guests—it enhances your hosting experience too. Here’s what you’ll gain:
1. Enhanced Guest TrustReceive the Star Host batch on the Holidu booking portal! The Star Host badge signals reliability and trustworthiness, giving travelers the confidence to book without hesitation.
2. Increased VisibilityYour property will stand out in search results, making it easier for guests to choose you over competitors. Additionally, a dedicated filter for Star Hosts will be available on Holidu’s platforms, allowing guests to quickly find properties with the Star Host badge.
3. Recognition for ExcellenceYour dedication to hospitality will be celebrated, encouraging you to continue setting high standards.
4. Potential for Higher RevenueIncreased visibility and guest trust can lead to more bookings, helping you maximize your property’s earning potential.
What’s Next for Star Hosts?
While the program currently includes the Star Host badge, we’re actively working on adding more perks and exclusive opportunities to further reward your efforts. Stay tuned for updates as the program evolves to offer even greater benefits! The Holidu Star Host Program is more than a badge—it’s our way of highlighting the incredible efforts of our best hosts and helping guests find the trustworthy vacation experiences they deserve.By becoming a Star Host, you not only elevate your property’s reputation but also play a vital role in creating a welcoming and reliable environment for travelers worldwide.
Additional Resources
Becoming a Holidu Star Host is your opportunity to stand out, attract more guests, and be recognized for your exceptional service. To help you achieve and maintain Star Host status, we’ve created a set of guides packed with practical tips and best practices:
How to Get Great Guest Reviews: Learn how to provide unforgettable stays that leave guests eager to leave positive feedback.
Avoiding Overbookings: Discover how to streamline your property management and prevent booking conflicts.
Generating Bookings Fast with Discounts: Use strategic promotions to boost your bookings and meet the Star Host criteria quickly.
With these resources and tools, you’re well-equipped to join the ranks of Holidu’s most trusted and celebrated hosts. Start today and let your property shine!Account Verification- Step-by-Step Guide for Companies
Why is an Account Verification Needed?
In order to stay at the forefront of data security and prevent potential fraud prioritizing your protection, Holidu is upgrading its payment services in collaboration with our trusted payment system partner, Adyen. This means that Adyen will be responsible for verifying your personal information and payment details in your Holidu account.
What are the benefits for me?
Firstly, your documents will be securely stored at Adyen, our payment system partner. They are also responsible for verification, ensuring that the bank account corresponds to you, our customer. This is essential to prevent any attempts by scammers to impersonate our customers and change bank accounts, embezzling money.
Why do I have to accept Adyen's Terms and Conditions?
Adyen Terms and Conditions agreement covers changes related to the upgrade of payment services with our payment system partner Adyen. Rest assured it does not affect pricing or due dates for your payments.
What do I have to do?
You will be guided step by step through the simple process. Depending on your Account Setup, if you have an account for an individual or sole proprietor, please follow the link at the bottom of the page. You will have to provide certain information through a secure web environment.
Important: This process can only be completed by the host.
This article provides both a detailed step-by-step, a video explanation as well as a link to a full PDF guide including screenshots, located at the bottom of this page.
1. Verify Your Company Details
2. Verify Decision Makers/Legal Representatives
3. Verify Your Payout Details
4. Sign the Service Agreement
5. Complete Verification
1. Verify Your Company Details
Before You Start: Make sure you have the following documents:
Company registration number
Proof of registration (e.g. certificate of registration or trade register extract)
ID document(s) of the legal representative(s) of your company
Tax ID document (not always required)
Here is an embedded step-by-step video:
How to verify your company details?
How to verify the decision makers?
How to verify your payout details?
Steps:
1. Log In to your Holidu Account:
Log in to your Holidu account and go to the "Account" tab.
Click on “Validate” to start the process.
1.1 You may be asked to sign a new agreement, please accept to proceed with the next steps. (This doesn’t affect pricing)
2. Select Company Type:
Choose the type of company you want to verify (e.g., Private Company, Public Company)
3. Enter Company Information:
Fill in your company registration number and VAT number.
If you don’t have a VAT number, select “Don’t have a VAT number.”
Enter the company address using the search field. The address will auto-fill the relevant fields.
4. Upload Required Documents:
Proof of Registration: Upload a recent extract from the trade register or a similar document. Ensure all information is clearly visible.
Where can I find my business registration details ? You can find your business registration on an official registration document meeting the following requirements:
Issued by a reliable, independent source, such as the local commercial register office of the country/region where the business is registered.
Must be issued within 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months
Tax Document (not always required): Upload a document showing the company name and tax ID, issued by the tax authority of the company’s registered country.
5. Review and Submit:
Double-check all information provided.
Click on “Submit” to complete this step.
2. Verify Decision Makers/Legal Representatives
Before You Start: Have the following ready:
Address details of the decision-makers or legal representatives
Identification documents (passport, driver’s license, or personal ID)
Steps:
Add Decision-Maker Details:
Add the personal information for at least one signatory (a person legally authorized to sign on behalf of the company).
Enter their address using the search bar. The address will auto-fill.
Verify Identity of Decision Makers:
Instant Verification (Recommended):
Select the country of issuance and document type (passport, driver’s license, or ID card).
Use your phone to scan the QR code on the screen and take photos of the document for immediate verification.
Manual Upload:
Choose the document type and upload high-quality photos from your device.
Click “Next” to submit. This process may take up to 72 hours.
3. Verify Your Payout Details
Ensure the bank account holder matches your company name provided in the previous step
Choose between two verification methods:
Instant Verification (not available in Greece, Austria & Italy):
Search and select your online banking provider.
Log into your online banking account through the verified partner, Tink. Rest assured your banking login data will not be stored for security and safety reasons and just serve to verify your bank account.
Manual Verification:
Enter your details and upload a bank document as proof.
The document must be issued within the last 12 months, contain your name and visible IBAN, and for non-EU residents, display the bank location.
Upload the document and click ‘next’. Verification may take up to 72 hours.
4. Sign the Service Agreement
Read through the service agreement from our payment provider Adyen.
Click on ‘sign’ at the bottom of the page.
5. Complete Verification
If you used the instant verification, check your account for immediate status.
If manual upload was used, allow up to 72 hours for completion.
The status will change from “in review” to “complete” once the process is finalised and you can check the status in your Holidu account.
If you have an issue during the process, here is the link to the Frequently asked questions: FAQs
Need further Help?
Use the following contact form in your Holidu account for assistance.
Tips for a Smooth Verification Process:
Check Document Clarity: Ensure all uploaded documents are clear and legible.
Consistency is Key: Make sure all provided information matches across documents.
Monitor Your Email: Stay updated on the verification status and additional requirements.
Related articles: How to verify your Account, Payout Details and change your bank details
Account-Verification-KYC-PDF-guides
How to connect to SEF/SIBA (Portugal)?
Compliance with SEF/AIMA Accommodation Bulletin Legislation
To comply with the legislation regarding SEF/AIMA Accommodation Bulletins, you need to create an account on the platform by following these steps:
How to create an account:
Log in to the SIBA page via this link.
Fill out the form with the required information and select how you would like to receive the reports.
Click the «Submit» button to complete the process.
Additionally, you can download the User Manual by clicking here, where you'll find detailed information on how to register and use the portal correctly.
What is the online check-in functionality offered by Holidu?
Holidu’s online check-in functionality allows hosts to connect their properties to the SIBA platform. Once connected, Holidu will automatically transfer guest data after they complete the online check-in form.You can learn more about this feature by clicking here.
Steps to connect your property to SIBA:
If you are using the mobile app, make sure you have the latest version installed. Then follow these steps:
Go to the «Account» section in the app and select the «Set Up» button in the «Online Guest Registration» section.
You will see a list of your properties. Click the «Set Up» button next to the property you wish to connect to the authorities.
Fill out the corresponding form with the same authentication data that you use to log in to your SIBA account. Check the option «Activate automatic submission to SEF», select SIBA/SEF as the authority, and enter your username (NIF), password, accommodation code, and tenant code (which you received via email upon registering with SIBA). Then click «Validate».
Once activated, click «Save Changes» at the bottom of the form.
If no error message appears, it means your property is now successfully connected to SEF/SIBA.
Finally, close the form and check if the connection is active.
With this simplified guide, you can comply with current legislation and efficiently manage guest registrations. If you have any questions, feel free to consult the manual or contact customer support.How to obtain a vacation rental license - France
In order to make the process of obtaining a vacation rental license as easy as possible, we have summarized what you need to do in this simple guide.
General Information
The following information is up-to-date as of 01/06/2022. Please note that this is a guide and the information provided does not constitute legal advice. In order to rent your property out in France for touristic purposes, homeowners are legally obliged to register with their local commune via the local Mayor’s Office – La Mairie.
Renting your main home
Otherwise known as your ‘principal residence’, where you live for a minimum of 8 months of the year. Under French law, this property cannot be rented out for more than 120 days per year. If you rent out your main home (in its entirety) for less than 120 days per year, generally, you do not have to declare this to your local municipal government (the town hall or Mairie), except for properties in Paris, Lyon, and Bordeaux, where specific, more restrictive regulations apply. Always check with your local commune.
Renting a second home
Usually defined as a property that the owner occupies for less than 4 months of the year, which can be rented without any limitation on the number of days in any one year. The most important point to be aware of is that properties that owners wish to rent for tourist purposes must be registered with the local town hall or Mairie. This is done using the CERFA application form.
Once your property has been registered, you’ll receive an acknowledgement and a registration number. This number must be displayed on all listings for the property. Many vacation rental platforms will not allow you to list your property without this number.
FAQs
Do I need a license?
You need to register with your local town city hall - Mairie, but a license is only required in specific areas where housing is considered difficult to obtain for local families and workers. Therefore, homeowners should get in touch with the local Mairie in all cases.
What do I need in order to get a rental license?
The information you need to have in order to present your property at the town hall is as follows:
The declarant's identity, postal address and email address.
The address of the furnished premises, specifying the building, staircase, floor and apartment number if it forms part of a block of apartments. If the declarant is offered the option, they can indicate the invariable number identifying the accommodation as appears on their property tax, instead of the information mentioned in the first paragraph.
The property status as a primary or secondary residence.
The number of rooms in the furnished property, the number of beds and, if applicable, the date of the decision and level of categorization of the property.
Where can I get a vacation rental license?
Online – There are several online platforms where you can register your vacation rental. You can call your local "Mairie" and ask for the name of the online platform they are affiliated with. Many use "DéclaLoc" or "Service Public France". To find out if a commune is affiliated to DéclaLoc or Service Public France, simply visit their site and type in the name of your commune. If the commune is affiliated with a particular platform, you can create an account and register. At the end of the process, you will be given a receipt and a registration number. This is the number you will need to list your vacation property on rental platforms.
In-person – Alternatively, you can download and print off CERFA form 14004, fill it out and deliver it to your local Mayor’s office in person, or by post
How much does it cost?
The process and license itself are free. However, failure to obtain a license or permission to rent out your property for touristic purposes can result in a heavy fine for homeowners.
Do I have to renew my license?
Your registration is valid indefinitely, unlike the official classification of a holiday rental, which must be renewed every five years. Keep the "Mairie" informed if you change the number of people that your holiday property can accommodate, for example, if you change from 10 to 12 people.
How to obtain a vacation rental license - Spain
In order to make the process of obtaining a vacation rental license as easy as possible, we have summarized what you need to do in this guide per region.
Register your vacation rental
How to obtain a license - general info
Catalonia
Valencian Community & Murcia
Canary Islands
Balearic Islands
Andalucia
Register your vacation rental
The following information is up to date as of 01/06/2022. Please note that this is a guide, and the information provided does not constitute legal advice.
In order to start running a vacation rental business in Spain, you must first meet some legal requirements. A vacation rental is defined as a property that is rented out to third parties in exchange for a price. To fall into this category, the property should be rented for a maximum period of 31 days (28 days in the Balearic Islands), two or more times a year.
Requirements for renting out your vacation rental are regulated on a regional level (Legislación Autonómica). Each region has a different law, so it is important to inquire with your local authorities about the legal requirements for where your property is located. Although there are some local specificities, in general, the process for registering a vacation rental is similar throughout the whole country. The first and most important requirement is to obtain a valid Registration Number.
How to obtain a vacation rental license - general information
Although the exact process may differ slightly from region to region, generally, the process for obtaining a tourist license is as follows:
You, the rental owner, must declare to the local authorities that you want to rent out your property by sending a DRIAT (Declaración Responsable de Inicio de Actividad Turística). Once you have submitted the declaration, you will receive a temporary registration number and can begin distributing your property.
When submitting this declaration, you will generally need to present the following:
Identification details of the property and the owner
Proof that you possess a certificate of occupancy
Compliance with the requirements set out in the applicable regulations
In most regions, this declaration can be submitted online.
The regional authorities will check the documentation submitted by the homeowner. If the vacation rental meets all requirements, you will receive their permanent registration number (which will be the license number) after about 3 or 4 months, depending on the region. The property will also be recorded in the regional registry. If the vacation rental doesn’t meet the necessary requirements, you will have to stop distributing the property until it does.
It is important to mention that the municipal regulations for the sector where the property is located can limit or condition the property’s use.
Catalonia
Do I need a license?
It is mandatory to have a vacation rental license if you want to rent your home out to guests in Catalonia.
What do I need in order to get a rental license?
In order to obtain a vacation rental license you must adhere to these principles:
The property must have a Certificate of Occupancy (or license of the first occupation). This certificate establishes the number of people who can occupy the house. You cannot rent to more people (at the same time) than those established in it.
If the property is in an urbanization or community of owners, the holiday rental must not be prohibited by the statutes or community rules. The house must have all the furniture, appliances and equipment to be used as holiday rental accommodation.
The owner must provide a contact number (personal or a representative) that must be operational 24 hours.
Where can I get a vacation rental license?
The process of obtaining a vacation rental licence can be completed online on the official Gencat website. Please note, that you can only get a holiday rental license through this website if you already have your digital certificate.
How much does it cost?
There is no official fee to obtain a vacation rental license in Catalonia, however, there may be a fee depending on the municipality.
Valencian Community
Do I need a license?
Yes. In order to rent out your property for vacation rental, you must obtain a license to do so in the Community of Valencia.
What do I need in order to get a rental license?
It is important to distinguish between the regulations managed by each Autonomous Communities and those operated by each municipality. It is also important to note that the process is different depending on how many properties the homeowner/agency is renting out at one time.
First of all, you should apply to the City Hall of your municipality in order to obtain the municipal urban compatibility report (informe municipal de compatibilidad urbanística), which is mandatory for tourist rental.
You will need to consider the following documents/items:
A declaration that the property will be used for tourism purposes (for less than 4 properties the application form is "DECLARACIÓN RESPONSABLE REFERENTE A VIVIENDAS DE USO TURÍSTICO" and for those wanting to rent more than 4 properties the application form is "DECLARACIÓN RESPONSABLE REFERENTE A LA ACTIVIDAD DE EMPRESAS GESTORAS DE VIVIENDAS DE USO TURÍSTICO").
Identify the characteristics of the accommodation (address, maximum occupancy and other conditions to be classified in standard/premium/superior category)
Responsible declaration of necessary requirements
Property documentation (nota simple, insurance, energetic certificate)
Copy of the identity document of the owner
Cadastral reference number
Communal urban compatibility report which allows its use as tourist accommodation. Included in this report is the código seguro de verificación (CSV) which verifies the integrity and authenticity of electronic documents.
Where can I get a vacation rental license?
Obtaining a vacation rental license can be done in several ways:
Online on this website if you have a digital certificate or an electronic DNI.
In-person presenting this documentation directly to the Servicios Territoriales de Turismo (Tourism Territorial Services) in the province where the accommodation is located.
Post the documentation at any post office with the envelope open so that the stamp and date of application can be stamped on the form and on the copy.
How much does it cost?
There is a cost to obtain the Certificate of Compatibility which can vary across municipalities, however, the registration for a vacation rental license in Valencia is free of charge.
Murcia
Registration at the relevant touristic office of the region (where the property is located) by completing the "DRIAT" and therefore informing the authorities of your intention to rent out the property for tourist purposes.
Other items needed are:
Civil liability insurance to cover damages to both your home and your tenants. If you already have home insurance, you will need to extend it.
Cooperate with the authority and make sure the property is in accordance with the legal provisions, displaying safety signs at the property, allowing the inspectors an initial review and measurement of the property, etc.
Make sure that the standards and criteria of the license will be retained. Also that a minimum of emergency contact numbers (firemen, ambulance, police) are visible at all times on the property.
Allow for routine or special inspections, and inform authorities about refurbishments or changes to the property.
You will be notified of the final decision within approximately three months. However, you can start your rental activity from the moment you submit the “responsible declaration”. Once a property has been authorised a registration number will be assigned to the property.
Canary Islands
Do I need a license?
Officially, it is not mandatory to obtain a vacation rental license in the Canary Islands. However, this could be subject to change at any time as it is only partially rejected by the Supreme Court. It is highly recommended to do so in order to avoid any problems with guests and in case it becomes compulsory in the future.
What is the process of renting out a property for touristic processes?
Homeowners have to send the "DRIAT" to the Cabildos (the government of each island in the Canary Islands) order to obtain a registration number.
The DRIAT can be delivered directly to the Cabildos Insulares or online via the Registro General.
The authorities check the documentation attached to the DRIAT, and if everything is ok, they inscribe the property in their Regional Tourism Registry and assign the property a license number.
Balearic Islands
Do I need a license?
Yes, you do. However, the first thing to note is that the granting of new vacation rental licenses is suspended until February 2026 in the Balearic Islands.
Only new declarations responsible for the start of commercialization of tourist stays can be submitted if they refer to a residential property that is located in the areas declared expressly suitable in the Tourist Zones outlined by the Insular Council of Mallorca, Menorca, Ibiza, Formentera and Palma City Council.
The Balearic Islands have more restrictions and regulations when it comes to obtaining a vacation rental license. It is important that you consider the specific legislation for each island. On some islands, depending on the zone in which your vacation rental is located, vacation rental licenses may not be permitted. On the Balearic Islands, the license is called an ETV, and homeowners should know under which ETV their property is categorized.
ETV365: This is for single-family homes where the tourist stays in your villa or townhouse. A single-family home is a property not attached to another (so not an apartment or a property not on its own a ‘parcela’ for example). This license does not expire and you can rent out the property all year round.
ETV365-Pluri: This is for the tourist to stay in a multi-family residence, such as an apartment block or villa on a shared 'parcela'. The license lasts for 5 years and is renewable, and the property may be rented out all year round.
ETV-60: This is when the tourist will stay in the main residence (when the property owner is registered with the Empadronamiento as living in the local property). The license is valid for 5 years and can be renewed. However, you can only rent out this kind of property for 60 days per year maximum.
What do I need in order to get a rental license?
The first thing you need to do if you want to rent out your property is present a statement of responsibility known as a DRIAT (Declaración Responsible de Inicio de Actividad Turística) and a certificate from the Ayuntamiento certifying your property is zoned somewhere that allows holiday rental.
You must have the following documentation:
NIE, DNI or similar identification.
Municipality certificate showing the property is zoned somewhere holiday rentals are permitted.
A certificate that accredits tourist occupancy ‘plazas’ from the "Consorcio de bolsa de plazas" which depends on the "Consells Insulares". This has been suspended, however, if you bought your "plazas" before February 2022, you can continue with this process.
An empadronamiento certificate naming you as the property’s owner
Documentation showing the community permits holiday rentals (for a multi-family property).
A modernisation plan you can download from the Dirección General de Turismo website.
Proof of paying the administrative fee with Model 046 from the Agencia Tributaria website.
Where can I obtain a vacation rental license?
Online - send the DRIAT electronically via Sede Electrónica > Relación de trámites > Inscripción inicio de actividad turística de estancias turísticas en viviendas, by mail, or in person at any registry office of the Autonomous Administration.
In-person - Unless the applicable regulatory regulation establishes the contrary, you can present the documents addressed to the organs of the Autonomous Administration in any of its registry offices. You can also submit them in the official registers of the island councils and of the municipalities attached to the framework agreement of integrated offices.
By mail - In this case, you must present the documents in an open envelope, so that the staff of the post office can indicate, through the official stamp, the place, the date and the exact time in which the registration was made, the data that they will also be recorded in the receipt justifying the presentation.
*The name of the council responsible for the registration is "Consells Insulares"
How much does it cost?
Registering is free, but the cost of obtaining a vacation rental license in the Balearic Islands depends on the property type and the modality of ETV you wish to obtain.
€3500€ for ETV-365
€875 for ETV-365 Pluri
€292 for ETV-65
Andalucia
Do I need a license?
Yes, all properties that are rented out for vacation purposes must have a license to do so in Andalucía.
What do I need in order to get a rental license?
The required documents you need to register for your vacation rental license are:
First Occupation License
Title Deed
The last IBI receipt (local town hall or municipal tax)
Then you must submit the "Responsible Declaration" (Declaracion Responsable) in front of the Tourist Board of Andalucía. In this document, you declare that you fulfil all the requirements and will be able to prove it during the inspection once it takes place.
Where can I get a vacation rental license?
It can also be done electronically via this link.
The procedure can be carried out in person at the "Delegacion provincial de tourism".
Once you have the electronic certificate which is usually granted instantly, you will receive a temporary license. With this, you will have to submit more documents to get the permanent one.
How much does it cost?
It is free to obtain a vacation rental license in Andalucía.
Cancellation Policy configuration: where to find it, and how to edit it
A cancellation policy is a set of rules that the guest accepts when confirming a reservation. It regulates the amount of money the guest will, or will not, be refunded if they cancel a booking within a given period of time.To see which cancellation policies are configured in your account for each distribution channel, please follow these steps:
Log on to your account
Select the property you wish to check
On the left-hand side, click on “Configuration”
Scroll down and click “Cancellation policies”
There are 3 groups, which of each can be configured with a specific cancellation policy: the Main Cancellation Policy (which applies to all our distribution channels) and the cancellation policies dedicated to Airbnb and Booking.com.
Holidu recommendationProperties with moderate cancellation policies receive between two and five times more bookings compared to properties with strict cancellation policies. Select a more flexible policy to increase the competitiveness and attractiveness of your property for guests. If you want to change the cancellation policy, follow these steps:
Click on “Edit” to change the current policy.
A new pop-up window will open, and the cancellation policy options will be displayed.
Select the cancellation policy you want to offer to your guests.
Click “Save”.
You can change the configuration anytime without affecting existing bookings - the change will only apply to bookings generated after the change.When a guest cancels their reservation, the penalty fee applies automatically. We may contact you when a guest requests a free cancellation due to special and documented reasons (i.e. force majeure incidents). In these cases, it is up to you: you can choose to exceptionally waive the cancellation fee, apply a reduced fee or stick to the cancellation policy.Bookiply to Holidu rebranding information and FAQs
The decision to rebrand from Bookiply to Holidu was taken in the interest of our hosts. Our goal is to grow and strengthen the Holidu brand, which will attract more guests to our platform and increase bookings for our hosts.
It is important for our hosts to know that this is simply a brand name change and nothing is changing in regards to the app functionality, the services provided, or the team. Everything hosts know from us will stay the same, the rebrand is simply a change of the brand name and colors.
Please find below all the information you need to know about the rebranding of Bookiply.
The brand name “Bookiply” will change to “Holidu” as of November 2023.
Question
Answer
Why is Bookiply being rebranded to Holidu?
Bookiply has always been operating as part of the Holidu Group. The reason we are uniting the brands is because it is easier to grow one brand than two.
Our goal is to grow and strengthen the Holidu brand. This will lead to more traffic on Holidu and Holidu homes will have increased visibility due to a higher ranking on the Holidu platform.
What will happen to the Bookiply website?
Eventually, the Bookiply website will be phased out. Hosts will be able to log in and manage their listing through a dedicated Holidu Hosts area of the Holidu website from December.
Where can I log in to my account?
To log in via the website, navigate to https://host.holidu.com/app/login and proceed to log in with your existing credentials. You will be prompted to add your email address and password here because the domain name has changed. If you log in via the Bookiply website, you will be redirected to https://host.holidu.com/app/ but your login credentials remain the same in both cases. You will not be asked to log in again via the mobile App.
Has Bookiply been bought by Holidu?
No, Bookiply was founded as a subsidiary of Holidu, and since then, operated under a separate brand.
Does Holidu offer something different for hosts now?
Holidu offers hosts exactly the same as Bookiply was offering before. The only change is the brand name and colors.
What type of guests does the Holidu portal attract?
Generally speaking, guests booking on Holidu are from all over the world, but the Holidu portal attracts a lot of German guests as well as families. With Holidu, your property can be published on all of the top booking portals and we do not restrict bookings from any type of guests.
What about the other channels, will Holidu still work with them?
Yes, your property will continue to be visible on all of the top booking portals, the same as it was before. Furthermore, Holidu has premium partner status with many booking channels and you can receive bookings from all over the world.
Will my contact person stay the same?
Yes, your contact person will stay the same. Nothing is changing in terms of the teams already in place. If you need help with bookings or the configuration of your property, you can contact the Customer Happiness Team, as you did previously. If you need help with optimizing your listing, you can contact your existing account manager.
Will the local offices still exist?
Yes, we love being located close to our hosts and having local offices is important to us. Our local offices will remain the same.
Will Bookiply still appear as a distribution channel in my account?
No, Bookiply as a distribution channel will no longer appear in your account.
Do I need to download another App?
No, the Bookiply app will become Holidu and will automatically update (this usually happens when phones are connected to WiFi and fully charged). The look and feel will change slightly because of the rebrand but the functionalities will remain the same.
Do I have to configure my property again on Holidu?
No, nothing will change regarding the configuration of your listing.
What will happen to my existing bookings?
All existing bookings will remain. Nothing will change here.
What will happen to my invoices?
Past invoices will stay the same, only future invoices will have a different layout and be sent from Holidu. Nothing changes for you, the new invoices will only look different.
Will you communicate with guests who have already booked my property about this change?
To avoid confusion for your guests, the emails we send will be sent from “Holidu (Bookiply)”.
What are the advantages of the rebrand for me as a host?
You will be collaborating with a globally known brand that attracts significantly more guests.
What are the disadvantages of the rebrand for me as a host?
None. Everything stays the same for you. This change only affects the name and visual aspects.
If a guest searches for my property on Bookiply's Airbnb profile, for example, what will they see?
The guest will see Holidu as the new brand name on all portals.
Are there any changes to the Terms and Conditions?
There is no change to the Terms and Conditions regarding your collaboration with Holidu.
If anything changes regarding the conditions, will you let me know?
Transparency and trust are a core part of our business. If anything changes, we will always let you know and you will receive communication from us.
Do I need to sign a new contract?
No, there is nothing to be done from your side. Your current contract or T&Cs remain valid.
Do I have to change to Holidu?
Bookiply and Holidu are the same entity. Nothing changes to the processes, invoices, functionalities and services.
Holidu is known as a company that focuses on the guest side of vacation rentals. Will this have a negative effect on hosts?
Absolutely not. Before the rebrand, we already operated under the Holidu Group and our commitment to acting in the best interest of our hosts remains unchanged.
We hope this article has answered your questions.
If you have more, don’t hesitate to contact your account manager.How to change the language of my account
Holidu offers its platform in 9 languages: English, German, Spanish, Italian, Portuguese, Catalan, Greek, French, and Dutch.
If you wish to modify your account to your preferred language, you can follow these simple steps:
Log into your account
Scroll down to the bottom of the page
Click on the world icon on the bottom right-hand corner
Click on the language you would like to change your account to
Refresh your page if the language is not changed
Keep in mind that newsletter and email communication from Holidu will be sent in the language you have configured in your account. From March 2023 onwards, invoices will also be available in the language you have configured in your Holidu account. Previous invoices will not be affected, once an invoice is created it remains in that language. Bookings made after you select your preferred language in your account will have an invoice available in that language.
Our team can help you in English, Portuguese, Spanish, French, Italian, German, Dutch, and Greek. If you would like to contact us, please, refer to this article.What is the Holidu Referral Program?
The Holidu Referral Program is for existing hosts or someone who knows a host whose vacation rental business needs a boost. The Referral Program is reward-based, and referrers are eligible to receive payouts and rewards.
What are the benefits of becoming a Holidu Referrer?
For every property you refer that gets published on Holidu, you will receive a minimum of €75, to be received in your bank account within 10 days after publication
The host you refer receives 50% off their activation fee when joining Holidu
€100 extra: for 3 referrals within one quarter; €1000 extra: for 10 referrals within one quarter (e.g. January - March for Q1)*
What do you need to do to become a Holidu Referrer?
It’s simple - all you need to do is log on to your Holidu account, navigate to “More” and select “Referral program”. Copy your unique referral link, and share the link with your friends via WhatsApp, social media, or email. Once your friend signs up using your link and gets their property published, your referral bonus will be transferred to your bank account automatically. All the information you need to become a referrer can be found here.
What do I need to do to become a Holidu Ambassador?
You don’t need to be a host to refer one. Recommend Holidu to a friend with a vacation rental, and if their home is published with Holidu, you can enjoy the referral benefits.
Minimum €75 for each property you refer that gets published
Special bonuses of €1000 or more when you refer 10+ properties within one quarter (e.g. January - March for Q1)*
Benefits for your friend - 50% off their activation fee!
Referral bonus directly to your bank account
Read more about how to become an ambassador here.
Where do I need to be located to receive the referral bonus?
The Holidu Referral Program is only present in regions where Holidu is present.
*Properties must still be published on Holidu to be eligible for the Super Referrer Bonus. Full terms of use can be found here.Distribution channel HomeToGo - how does it work?
Who is HomeToGo?HomeToGo is a booking platform for vacation rentals, listing offers from thousands of trusted partners, including Airbnb, Booking.com, Vrbo and TripAdvisor. Operating in more than 25 European countries, South America, North America, Australia and Asia Pacific, and with millions of customers and distribution on regional platforms, we are sure that this addition will have a positive effect on the success of your listing.
How does this affect my listing?All properties live on Holidu will be online automatically with HomeToGo and their partner sites, with the exception of properties located in France, which will be added at a later stage.
Holidu charges the guests and will automatically send you and the guests the booking confirmation as well as inform them of any modifications or cancellations. As it is with other distribution channels, Holidu will perform the payout for you and create invoices for bookings made through HomeToGo.
We will apply the “main” cancellation policy set in Holidu to this listing automatically. If you wish to change your cancellation policy, please refer to this article. Please note that if you change it, this will affect all your listings on our distribution channels (except for Booking.com and Airbnb where you can select a specific cancellation policy).
What happens if I need to cancel a booking coming from HomeToGo?The exact same procedure needs to be followed as with any other cancellation. Our Customer Service Team will assist you, please contact us. Penalties will also be applied in the same way as with any other cancellation. For more information about cancellations, please refer to this article. Our customer Service Team can also modify the bookings in case the guest requires this.
How do I find my property on HomeToGo?If you would like to find your listing, you can browse on the channel itself. Follow this link, where you can search for the city and navigate to the exact location on the map (keep in mind that you need to look for bookable dates). In the near future, the process will be the same as it is for all the other distribution channels, and you will be able to find a direct link within your user account on Holidu.
We recommend having HomeToGo active for your listing to increase your bookings with no extra effort from you. However, if you do not want your listing to be distributed on HomeToGo and its trusted partners, you can deactivate this channel in your Holidu Account or contact your Account Manager for more information. How do I access my Holidu account?
Every Holidu homeowner will have a Holidu account, where they can access all the information related to their property. Guests do not have the possibility to create an account; this service is only offered to homeowners.
Once you have an account, you can access it through the Holidu application or any other device. Please go to www.holidu.com or the Holidu app, click on the “Sign in” button in the upper right corner, and you will be redirected to your Holidu home screen.
There, enter your email address and password, and click on “Log in”.
Once you have completed these steps, you will be logged in to your account. Should you have forgotten your password, this article could help you.
If you do not have one yet, you can register using this link.
If you have any other questions or concerns, you can contact your account manager and/or our customer support.
How to Connect to Mossos d'Esquadra
To comply with local regulations in Catalonia, you need to register your travelers with Mossos d'Esquadra. Ensure your property complies with Royal Decree 933/2021 before October 1, 2024.
Follow these steps to complete the registration process:
1. Access the Mossos d'Esquadra Website:Begin by visiting the Mossos d'Esquadra website. On the homepage, find and click on “Establishment registration” located in the upper left corner.
2. Complete and submit the Registration Form:In the “Establishment registration” section, click on “Establishment registration form (PI-15).” Fill out all required fields in the form and click on “Accept.” To complete the registration, you must sign the form and submit it electronically. Additionally, scan and attach the DNI, NIE, NIF, or passport of the individuals listed in the form.
If you are unable to submit the form electronically, follow the guidelines in section 2 of the user manual, available in the Documentation section of the website.
3. Receive Your Credentials:Once your establishment is registered, you will receive a username and password. Use these credentials to access the traveler registration system on the Mossos d'Esquadra website.
What is the Online Check-in Feature Offered by Holidu?
The Online Check-in feature allows hosts to connect their properties to Mossos d'Esquadra. Once connected, Holidu will automatically transfer guest data after the guests fill out the online check-in form. Click here to learn more about this feature.
How can I connect my property to Mossos d'Esquadra?
If you are using the mobile app, please make sure that you have the latest version of the app.1. Go to your “Account” section and click on the “Configure” button present in the “Online guest registration” section
2. You will see here your list of properties. Click on the “Configure” button next to the property that you want to connect to the police or authority.
3. Complete the form, click on “Activate automatic sending to police,” select Mossos d'Esquadra as the authority, and enter your username, password. Click on “Validate” to confirm.
4. Once activated, click on “Save changes” at the end of the form.
5. If no error message appears, that means that your property is now connected to Mossos d'Esquadra.
6. You can now close the form and see that the connection is active.
Related Articles:
How to Connect to SES.HOSPEDAJES
How to connect to Ertzaintza
How to Connect to Ertzaintza
To comply with local regulations in the Basque Country, you need to register your travelers with Ertzaintza. Ensure your property complies with Royal Decree 933/2021 before October 1, 2024.
Follow these steps to complete the registration process:
1. Access the Ertzaintza Website2. Complete and submit the Registration Form3. Receive Your Credentials
What is the Online Check-in Feature Offered by Holidu?
The Online Check-in feature allows hosts to connect their properties to Ertzaintza. Once connected, Holidu will automatically transfer guest data after the guests fill out the online check-in form. Click here to learn more about this feature.
How can I connect my property to Ertzaintza?
If you are using the mobile app, please make sure that you have the latest version of the app.1. Go to your “Account” section and click on the “Configure” button present in the “Online guest registration” section
2. You will see here your list of properties. Click on the “Configure” button next to the property that you want to connect to the police or authority.
3. Complete the form, click on “Activate automatic sending to police,” select Ertzaintza as the authority, and enter your username, password. Click on “Validate” to confirm.
4. Once activated, click on “Save changes” at the end of the form.
5. If no error message appears, that means that your property is now connected to Ertzaintza.
6. You can now close the form and see that the connection is active.
Related Articles:
How to Connect to Mossos d'Esquadra
How to Connect to SES.HOSPEDAJES
Issue Logging In
This guide provides a step-by-step process to troubleshoot login issues for both mobile and desktop users. If you're experiencing trouble logging into your account, try the following steps depending on your device:
For Mobile Users – “Holidu Host” App
Reinstall the appIf you're unable to log into the “Holidu Host” mobile app, try uninstalling and reinstalling the app. After reinstalling, try logging in again.
Ensure your phone’s “Date and Time” are set to automatic
On iPhone: Go to Settings > General > Date & Time, and ensure both toggles are turned on.
On Android: Open the Clock app > tap on More > Settings, and make sure both toggles are turned on.
Once done, try logging in again.
Reset your passwordOn the login screen, tap on Forgot Password, located just below the password field. You’ll receive an email with a link to update your password. You have 10 minutes to complete the reset. Once done, try logging in again.
Redirected to Sign-Up Form?If redirected to a sign-up form, simply fill it out. You will then be able to access the Holidu Host platform as usual.
If none of these solutions work, please contact our customer support.
For Desktop Users
Make sure you are using the “Holidu Host” websiteIf you're using a desktop, ensure you’re signing in as a host and not as a guest. Here’s how:
Option 1: Visit host.holidu.com and sign in to your account.
Option 2: Visit holidu.com, click on Account in the top right corner, and then select Login for hosts.
Set your computer’s “Date and Time” to automatic
On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on both “Set time and date automatically” and “Set time zone automatically using your current location.”
On Windows: Go to Start > Settings > Time & Language > Date & Time, and turn on both “Set time automatically” and “Set time zone automatically.”
Reset your passwordOn the login screen, click on Forgot Password, just below the password field. You’ll receive an email with a link to reset your password. You have 10 minutes to complete the process.
Redirected to Sign-Up Form?If redirected to a sign-up form, simply fill it out. You will then be able to access the Holidu Host platform as usual.
If you continue experiencing issues, feel free to contact us.
Related articles: How can I contact Customer ServiceHow to Connect to SES.HOSPEDAJES
Ensure your property complies with Royal Decree 933/2021 by connecting to SES.HOSPEDAJES before October 1, 2024.
1. Create an Account: To access the SES.HOSPEDAJES platform, you must have a Digital Certificate installed or an electronic DNI.
If you do not have any of these electronic identification methods, you can request your Digital Certificate here. For further technical questions about the electronic access, please click here.
Click on the @ symbol to access.
2. Access Your Account: After logging in, navigate to the “My Registered Data” section.
3. Complete Your Information: In “My Registered Data,” enter all required details and check the box labeled “send communications via web service.”
4. Register Your Properties: Once your information is entered, proceed to register your properties. You can add multiple properties to the list.
5. Review and Sign: Review all the information you’ve provided, then finalize the process by signing the registration.
6. Receive Your Credentials: After completing the registration on the SES.HOSPEDAJES platform, you will receive an email from no-reply@hospedajes.mir.es containing your web service login credentials. This email will include details necessary for activating the Online Guest Check-in feature.
What is the Online Check-in Feature Offered by Holidu?
The Online Check-in feature allows hosts to connect their properties to SES.HOSPEDAJES. Once connected, Holidu will automatically transfer guest data after the guests fill out the online check-in form. Click here to learn more about this feature.
How can I connect my property to SES.HOSPEDAJES?
If you are using the mobile app, please make sure that you have the latest version of the app.
1. Go to your “Account” section and click on the “Configure” button present in the “Online guest registration” section
2. You will see here your list of properties. Click on the “Configure” button next to the property that you want to connect to the police or authority.
3. Complete the form, click on “Activate automatic sending to police,” select SES.HOSPEDAJES as the authority, and enter your username, password, accommodation code, and renter code (which you received via email from no-reply@hospedajes.mir.es). Click on “Validate.”
4. Once activated, click on “Save changes” at the end of the form.
5. If no error message appears, that means that your property is now connected to SES.HOSPEDAJES.
6. You can now close the form and see that the connection is active.
*If your property is located in Catalonia or the Basque Country, select Mossos d'Esquadra or Ertzaintza, respectively.
Resolving SES.HOSPEDAJES Credential Issues
If you receive an error message stating that your credentials are incorrect, and you are certain the information you entered is correct, it is likely due to an issue on the SES.HOSPEDAJES side. Modifying certain settings in your SES.HOSPEDAJES account can cause the web service password to reset or be disrupted without any prior notice. To resolve this issue, follow these steps:
Log in to your SES.HOSPEDAJES account.
Navigate to the account details section, uncheck the web service option, and click save.
Re-enable the web service option and click save again.
You will receive an email from SES.HOSPEDAJES with your new password.
Update the credentials in your Holidu account with the new password
Host Responsibilities
Regarding Bookings:
The booking contract is between the host and the guest. Holidu acts as an intermediary. As a host, you have obligations towards your guests, and it is important to ensure that you, or a designated person, are available during your guests’ stay, either directly or through the mediation of a person in charge.
Communicate early with your guests regarding the arrival expectations (estimated arrival time, how to collect keys, house rules). Click here to find more information on guest communication.
Be responsive and available for your guests during their stay. If something occurs, you as the host/property manager, or a designated person in charge, are the first point of contact to solve doubts or issues related to the property.
Avoid cancelling on guests: cancellations are a huge inconvenience for everyone involved. It can affect the performance of your property, and there may be legal obligations and channel penalties that arise due to cancelled bookings. Click here to find more information on cancellation requests & penalties.
If a guest asks for a receipt, please make sure to provide one. The amount shown on the receipt must be the total amount paid by the guest. How to create a guest receipt: My guest is requesting an invoice, what amount should be written on this invoice? Holidu only provides the guests with a booking confirmation. Your invoice (provided by Bookiply) is an individual fiscal document that should NOT be shared with guests.
Regarding Account Configuration:
The final responsibility for the accuracy of the configuration belongs to the host. We are always happy to assist you, providing guidance and help, but please bear in mind that Holidu is not responsible for updating your property’s information and settings. If we make changes to the advertisement for you at your request, these must subsequently be checked by you and any errors must be communicated to us within 2 days.
Everything that is configurable in your account can be easily and quickly updated by you. The only sections that are not directly modifiable by you are the description text and the photo gallery: to request updates regarding these, contact us.
Manage your calendar, sync other calendars, and keep everything up to date. For planned maintenance work, private bookings, or private use, it is your responsibility to block the calendar to prevent bookings on periods when the property is not available. Click here to find more information on how to keep your Calendar updated.
In case you modify amenities, sleeping arrangements, or other configurable settings, you need to send us a prompt request to update the description text. Furthermore, you are responsible to inform us whenever it is necessary to delete pictures that do not accurately represent what is available at your property. To do this, please, contact us. Our Content Team will be happy to fix the description and the pictures in order to avoid misleading information. Click here to find more information on Amenities and description changes. Please, bear in mind that whenever any important information is changed in your configuration (e.g. pool or Wi-Fi no longer available, bedrooms configuration, etc), it is your responsibility to inform future guests who already have a booking that may be affected by the change (we only assist in very urgent cases, e.g. when the check-in date is extremely close by).
Update your nightly rate, minimum stay, and extra fees in a timely manner for future seasons. Guests love to plan holidays in advance. Please, remember that once a reservation is confirmed, it won’t be possible to change the booking price. Click here to find more information on Pricing, Fees & Minimum stay
We are always happy to help you if needed. For any questions or assistance requests, feel free to reach out to us: How to contact our teams.
How to obtain a vacation rental license - Portugal
In order to make the process of obtaining a vacation rental license as easy as possible, we have summarized what you need to do in this simple guide.
General information
What are the minimum requirements for your property to be eligible for a vacation rental license?
What do I need to obtain a license?
How much does the license cost?
How long does the process take?
General information
In order to rent out your property in Portugal for touristic purposes, you need a Portuguese touristic rental license known as an “AL Licence” (Licenca de Alojamento Local). This license allows you to legally rent residential accommodation for short-term tourism (less than 6 months). The Portuguese authorities, now carry out inspections in order to find out if properties being offered for rent, hold this license. The inspector's key objective is to ensure that properties meet the required safety standards. Before letting your property you must register a business activity with the Portuguese Tax Authorities. Business Activity Registration, known as the 'Inicio de Actividade', can be made online if you have resident status. Non-residents or their fiscal representatives must submit paper forms at the local ‘Finanças’ (tax office). It is important to note that all main vacation rental platforms require a license in order for you to list your property. Furthermore, the local councils in Porto and Lisbon will no longer grant new local accommodation licenses in specific areas due to changes in the Municipal Regulations. This suspension is under constant evaluation and is subject to change.
What are the minimum requirements for your property to be eligible for a vacation rental license?
Your property must…
Be insured
Have a first-aid kit available on-site
Be connected to the public water and sewer network (or have an equivalent proprietary system)
Have hot and cold water
Have at least one window or balcony to provide ventilation
Have safety locks on the doors
Be furnished
Be clean and hygenic
What do I need to apply for a license?
There are 2 essential steps for registering your 'Alojamento Local':
The registration of a small business, a so-called 'actividade'. You can only complete the registration forms of the Alojamento Local with the proof issued by the tax authority. The 'actividade' can be requested online at the 'Portal das Finanças' or at any tax office. Registering on-site is advised as any questions can be answered there and then. It is important to note that the small business is registered for the provision of accommodation services (as defined in Section I, subclasses 55201 or 55204 of the Portuguese classification of economic activities).
Registration as Alojamento Local can be done easily via the portal 'Balcão Único Eletrónico'. If a digital registration is not possible or you would like to carry out the report personally, you can also do this at many municipal administrations (Câmara Municipal). The paper form of the application can be found here.
There are various forms to complete and these are then submitted to the City Hall (Câmara). Below is a list of documents that may also be required. The list may vary depending on the Câmara to which the submission is made, some of these documents are obligatory, whilst others may be upon request.
Passport
Fiscal Card or Papers Caderneta predial (official tax document relating to the property) Licença de habitação (Habitation Licence)
A copytitle of the deeds
A copy of electricity and gas certificates as well as a Health and Safety plan for the property Floor plans of the property
Certidão predial (ownership details)
How much does a rental license cost?
The license itself is free, and homeowners are urged to obtain one. Local authorities carry out inspections and failure to obtain the license can result in heavy fines from 2,500€ for individual homeowners and up to 40,000€ for companies.
How long does the process take?
It takes 10 to 20 business days to process an application. Once your application has been approved a 'Número de Alojamento Local' will be sent to your registered address. Once you have received your registration number, you will be able to list your property on vacation rental platforms.FAQs - Guest check-in feature
What is the online check-in feature that Holidu offers?The online check-in feature enables hosts to connect their properties to the local authority of their choice. Once a connection is made, Holidu transfers guest data automatically to those authorities after the online check-in form for guests is filled out.
Why does Holidu offer an online check-in feature?In most markets, by law, hosts have to register guests with the local authorities. It’s a process in which hosts typically need to use old web interfaces to manually enter numerous data points about their guests, such as names, birthdates, ID doc numbers, etc. To facilitate and speed up the check-in experience for both hosts and guests, Holidu built a solution that enables guests to quickly fill out an online check-in form, which is then automatically sent to the right police or local authority.
Why is this solution better and faster for both me and the guests?On the one hand, guests don’t need to provide their ID or passport to the hosts and don’t need to fill out manually a check-in form. They can easily fill out the online check-in form themselves. The online check-in form also offers a “scanning” solution, enabling guests to quickly fill out the form by scanning their documents with their laptop, tablet, or phone.On the other hand, hosts don’t need to request documents from guests, and they don’t need to send them to local authorities. The form and documents are sent automatically to the authorities on the check-in date.
Can I choose the authority to which my property needs to be connected to?Yes. Hosts can connect their property to the local authority of their choice.
You can find in the table below the available connections per country:
Spain
Policía Nacional
Guardía Civil
Mossos d'Esquadra
Ertzaintza
SES.HOSPEDAJES
Italy (coming soon)
Italian State Police
Istats
Portugal
Foreigners and Borders Service (SEF/SIBA)
Germany
AVS
How can I connect my property to an authority?
If you are using the mobile app, please make sure that you have the latest version of the app.1. Go to your “Account” section and click on the “Configure” button present in the “Online guest registration” section
2. You will see here your list of properties. Click on the “Configure” button next to the property that you want to connect to the police or authority.
3. Fill out the form, click on “Activate automatic sending to police”, select the authority/police you want to connect your property to, add your credentials and click on “Activate”
4. Once activated, click on “Save changes” at the end of the form.
5. If no error message appears, that means that your property is now connected to the local authority of your choice.
6. You can now close the form and see that the connection to the police/authority of your choice is active.
Is Holidu sharing any host’s data with the authorities beyond the guests’ data/information?Holidu only sends guests' data to local authorities. With the online check-in feature, Holidu isn’t sending your revenue information to the authorities.
Can I fill out the online check-in form for my guests?Yes, if you want to fill out guests' data for guests, you are free to do so.You can find the link to the online check-in form for your guests in the booking details screen (under “Guest check-in form”):
When is the form sent to the authorities?
At 11:00 pm of the check-in date. Please make sure that guests' data are completed before that time.
In case of an issue, please reach out to our customer support.
Can collaborators activate my properties and fill out check-in data for guests?
Collaborators don’t have access to the online check-in feature in the account section. Therefore, they cannot activate or modify your online checking connection to a local authority.
However, in the “Bookings” section of Holidu, they have access to the online registration form that guests need to fill out. As a result, they can also fill out the online check-in form for guests if they want to.
How can I download my guest book?
1. Go to the online check-in feature
2. Next to the property you want the guest book for, click on “Details”
3. In the top area of the pop-up that opens, under the name of your property, click on the tab called “Documents”
4. Click on “Generate Guestbook” and follow the instructions.
Is this feature for all bookings, or just Holidu bookings?
This works for all bookings that Holidu facilitates, no matter on which platform the guests made their booking. However, manual bookings, manual blocks, as well as external bookings that are synced via iCal or other integrations are not covered.
Will I have access to the guest data?
We only display guest names and ages to our hosts, not their document numbers, etc.
What happens if the guests don’t provide the information?
You as a host can always add the guest data manually. When a booking shows as an upcoming check-in on the home screen, you will be able to see clearly for every booking if the guests have provided the data. The status of the guest data is also shown on the details page for every booking.
Will I receive a notification that the guests have registered the data correctly?
We don’t send a notification that the guest has provided the data. However, when the booking is displayed on the “Check-ins & check-outs” section on the home screen, you will be able to see clearly for every booking if the guests have provided the data.
Do I need to ask guests for any additional data upon arrival?
If guests have completed the online form before arrival, then you don’t need to enter any additional data.
What happens if the guests register the data but then cancel the booking?
If the guests cancel, the data will not be reported to the police authority.
What if the booking gets modified after the guests provide the data?
If additional guests have been added to the booking, their data will be shown as “not provided”.
How does this work with last-minute bookings?
For last-minute bookings, we will send the guests the link to provide their data themselves. In the “Check-ins & check-outs” section on the home screen, you will see for every booking, including last-minute bookings, if the guests have provided all the mandatory information or if anything is missing.
What happens to bookings that were made before I linked my police account, but the check-in date is in the future?
If the guests did not fill out our standard check-in form we sent them right after they made their booking, we will send them a reminder message a few days before check-in with the new link.
If the guests did fill out our standard check-in form we sent them right after they made their booking, we will not send them a link to the second form. For these bookings, you can always enter the guest data by opening the booking details and then following the link to the guest registration form. You will be able to see on the home screen in the “Check-ins & check-outs” section for every booking if the guest data is complete or if you need to obtain any missing data.
When is the guest notified that they need to provide the data? Do they receive reminders?
Guests are notified right after the booking is made. We send them a link to the form to register via email or the portal’s messaging service. If they don’t complete the form 5 days before arrival, we send another reminder.
What if the guest registers the data, but a field is incorrect?
In case you notice an issue with the data provided by the guest, please reach out to our customer support.Distribution channel Check24 - how does it work?
Who is Check24?
Check24 is ranked as the number one platform in Germany that compares prices of different products, including holiday rentals.
With over 20 million customers, we are confident that the addition of Check24 will contribute to the success of your listing.
How does this affect my listing?
All properties live on Holidu will be online automatically with Check24 with the exception of properties located in France which will be added at a later stage.
Holidu charges the guests and will automatically send you and the guests the booking confirmation as well as inform them of any modifications or cancellations. As it is with other distribution channels, Holidu will perform the payout for you and create invoices for bookings made through Check24.
We will apply the “main” cancellation policy set in Holidu to this listing automatically. If you wish to change your cancellation policy, please refer to this article. Please note that if you change it, this will affect all your listings on our distribution channels (except for Booking.com and Airbnb where you can select a specific cancellation policy).
What happens if I need to cancel a booking coming from Check24?
The exact same procedure needs to be followed as with any other cancellation. Penalties will also be applied in the same way as with any other cancellation. For more information about cancellations, please refer to this article. Our Customer Service Team can also modify the bookings in case the guest requires this.
How do I find my property on Check24?
If you would like to find your listing, you can browse on the channel itself.
Follow this link: https://ferienwohnung.check24.de/produkte where you can search for the city and navigate to the exact location on the map (keep in mind that you need to look for bookable dates). In the near future, the process will be the same as it is for all the other distribution channels, and you will be able to find a direct link to your listing under the section "Distribution channels"
We recommend having Check24 active for your listing to increase your bookings with no extra effort from you. However, if you do not want your listing to be distributed on Check24, you can deactivate this channel from your Holidu Account or contact your Account Manager for more information.How can I include or change a collaborator?
If you are the host/owner or a property manager but would like to assign collaborator rights to a second or third person, you can grant permissions to them directly in your account.You can give them rights to
the property configuration
view & create bookings
see the availability
distribution & publication
Log in to your account, and select the property for which you wish to add or change a collaborator. On the left hand side scroll down to and click on “Collaborators”, and click on “Add new collaborators”. Copy the collaborator’s email address, assign rights and click on “Add collaborator”.
To remove or edit a collaborator’s rights, select the collaborator, remove or add what they can or cannot access, and click “Save”. You can also delete the collaborator by clicking on “Remove collaborator”.
Note: Please remember, only the “primary email” has access to the invoices, payouts, and account change sections. Collaborators do not have access to them.
How can I list my property?
We currently list properties in the regions below. If you are interested in listing your property, please check the regions we work with or contact a sales associate by emailing them at: sales@holidu.com
If your property is not in one of these regions, we will get back to you as soon as we start to operate in your region.
In your email to our sales team, please make sure to mention:
Where is the property you manage?
The number of vacation rental properties you manage
Your availabilities for a short call as well as your phone number
Possibly a link to an advertisement for your property on a platform, if already advertised somewhere
The regions/locations we currently work with are:
Spain
Andalusia: Cadiz, Malaga
Balearic Islands: Ibiza Formentera, Mallorca, Menorca
Canary Islands: Lanzarote, Fuerteventura, Tenerife, Gran Canaria
Catalonia: Costa Brava, Costa del Garraf
Levante: Costa Blanca
Valencia
Portugal
Algarve
Lisboa: Costa de Lisboa, Costa Atlântica
Italy
Central: Livorno, Grosseto, Chianti
Northeast Italy: Trentino, South Tyrol, Lake Garda, Riviera Veneta, Verona
Northwest Italy: Liguria, Lake Como
Sardinia
Sicily: Ragusa Province, Messina Province, Trapani Province
Southern Italy: Salento, Polignano a Mare, Monopoli
DACH
Baltic Sea
Bavaria: Chiemgau Alps, Landkreis GAP, Landkreis Miesbach, Oberallgäu, Berchtesgadener Land
North Sea
Lake Constance
Tirol: Zillertal
France
Nouvelle-Aquitaine: Cote D’Argent & Basque
Auvergne-Rhone-Alpes: Haute-Savoie
Greece
Ionian Islands: Corfu, Kefalonia, Lefkada
If you already have a Holidu account, click on “homeowner login” on the top right-hand corner, enter your email address and password and click on “log in”.Real Decreto 933/2021: Guest Registration in Spain
The Royal Decree 933/2021 is a Spanish law that aims to increase security and prevent criminal activity in the vacation and car rental industry. This decree requires individuals and legal entities carrying out hosting activities to collect and report detailed information to the Spanish Ministry of the Interior. In particular, the decree obliges intermediary platforms, like Holidu, and Hosts to provide information about guests, bookings and properties booked for the purpose of short-term rentals.
In this FAQ we have provided answers to some of the most frequently asked questions about Royal Decree 933/2021 and how our Hosts can ensure compliance.
When did Royal Decree 933/2021 come into force?
The law came into force on 02.01.23 with an adaptation period until 01.10.24. From 01.10.2024, sanctions may be imposed if the communications are not submitted or are submitted after the deadline or with incomplete information.
How will Holidu comply with this new law?
Holidu, as an intermediary platform, is obliged to collect and store data on the properties published in our system located in Spain. This includes property, guest and booking data. To be fully compliant, Holidu will report this data to the Spanish Ministry of the Interior up to 24 hours after the booking becomes not refundable.
What happens with the reporting of a booking that gets cancelled after it becomes not refundable?
Holidu will withdraw/cancel the reporting of this booking on the SES Hospedajes platform (the platform developed by the Spanish Ministry of the Interior to comply with Royal Decree 933/2021).
Is it possible to get a list of reported bookings?
No. However, to check the reported bookings, you can simply check all the bookings marked as confirmed in your Holidu account and consider those that are already non-refundable as reported. Once a booking is cancelled, Holidu will withdraw/cancel the reporting of this booking on the SES Hospedajes platform.
Why does Holidu need to send this data to the Spanish Ministry of the Interior?
For some time now, Hosts have been required to report information about their guests to the Spanish Authorities. With the Royal Decree 933/2021, Host will continue to report data but now the Spanish Authorities also require intermediary platforms to submit a report in order to strengthen security measures and further protect all citizens and tourists.
How is this law affecting me as a Holidu Host?
If you are a Holidu Host with properties in Spain, you are directly affected by this regulation.
As a Host, you are also required to comply with this regulation by reporting data about your properties, guests and bookings up to 24 hours after the check-in date. You are also responsible for the collection of additional information from each of your guests.
Holidu makes it easy for you to do this with its online check-in functionality. Please read the section
"What do I have to do for the information submission? to see all the details.
Does this obligation also apply to me if I'm not a resident of Spain?
Yes, the legislation applies to all properties located on Spanish territory, regardless of the Host's place of residence.
To which authority should I report the data required by Royal Decree 933/2021?
The Spanish Ministry of the Interior is the main receiving authority at national level. In order to send communications, the Ministry of the Interior has developed the platform "SES Hospedajes". All information should now be sent to this platform instead of the Guardia Civil and the National Police.
Catalonia and the Basque Country are exceptions. Hosts with properties in these Autonomous Communities will continue to report information to the Mossos d'Esquadra and Ertzaintza respectively.
What information needs to be reported?
For a full list of the required information, please visit the Anex I of the Royal Decree 933/2021 here
The Anex I is separated by professional and non-professional Hosts, since professional Hosts are required to store the data for at least 3 years after the check-out date.
Overall, the information to be reported is categorised in four:
- Reporting party details (in your report, your data as the Host)
- Property data
- Guests data (in your report this includes all guests from a booking)
- Booking/transaction data (please always select “Payment Platform” as Payment Type)
Good to know: Holidu will collect all mandatory data required for the bookings/transactions. However, there is still important mandatory information from the guests that you will have to collect to ensure accurate reporting.
Which additional mandatory information do I have to collect?
As a Host, you are responsible for collecting the following additional data for each of the guests in a booking:
- Full name
- Date of birth
- Address of residency
- Phone or email
- For adults, ID type and number
- For adults with a Spanish ID (NIF or NIE), “Soporte” ID number
- For minors, relationship with the other guests
To collect the data, guests will need to complete a form which will be emailed to them by us. Before each check-in, please make sure that all mandatory details are collected. You can find the link to the form in the booking details screen (under “Guest Check-in Form”).
The rest of the data listed in the BOE (e.g. nationality, credit card expiry date, etc.) is only optional, but should be reported if available.
What do I have to do for the information submission?
In order to submit any information, you must be registered in the official system of your corresponding authority (SES Hospedajes, Mossos d'Esquadra or Ertzaintza).
If you are not yet registered to the SES Hospedajes, you can do so by clicking on this link.
Once registered, you can choose to manually upload the required data per booking directly in the corresponding platform. Or you can let Holidu send the communications automatically.
If you decide to report through Holidu, please follow the next steps:
1) During your registration in the SES Hospedajes, please make sure to check the box that says "Send communications via webservice".
2) Activate our Guests' Online Check-in feature by clicking on this link
You can check our step by step guide in our FAQ page
3) During the activation process, make sure that you select the correct authority (SES Hospedajes, Mossos d'Esquadra or Ertzaintza) and add your respective login details.
Once activated, all communications will be automatically sent to the Spanish Authorities by 23:00 on the day of check-in. To collect the data, guests will need to complete a form which will be emailed to them by us.
IMPORTANT: Before each check-in, please verify that the form is complete and that no guest information is missing. If incomplete, please collect any missing information during the check-in process.
You can ask the guest to complete the form, or you can access and edit the form yourself. You can find the link in the booking details screen (under “Guest Check-in Form”).
If Holidu is sending the report, do I still need to ensure that the mandatory data of all guests in a booking is added in the form?
Yes. Details of all guests, including minors, for each booking must be reported to the Spanish Authorities.
While we will assist you by enabling reporting and requesting data from guests via email, it is your responsibility as the host to ensure compliance by collecting any missing data during the check in process. Failure to do so may result in you being fined by the Spanish Authorities for non-compliance.
I have already activated the Online Check-in feature, do I have to do anything else to send the data to the Minister of the Interior?
Yes, please make sure you have selected "SES Hospedajes" as the authority to receive communications. To do this, it is necessary to have an account on the SES Hospedajes platform, as you will be asked for your login details for the automatic connection.
It is also important that you have checked the "Send communications via webservice" box in your SES Hospedajes account.
If your property is in Catalonia or the Basque Country, you don't need to register with SES Hospedajes. Just select Mossos d'Esquadra or Ertsaintza and add your credentials.
Where can I find more information about the Guest Online Check-in feature?
You can find more information in our FAQ page with questions and answers about this feature.
Where can I find more information from official sources regarding the Royal Decree 933/2021?
More information regarding the Royal Decree 933/2021 is available on the website of the Spanish Ministry of the Interior and in the official BOE publication
If you have any other questions or concerns, feel free to contact our customer support.
Avoiding Overbookings: Essential Tips for Holidu Hosts
One of the key requirements for achieving Star Host status on Holidu is a flawless booking record—no cancellations due to overbooking or host error. With Holidu’s automatic calendar synchronization, hosts have the tools to minimize these issues. Here’s a streamlined guide to help you maintain perfect availability and avoid overbookings.
Leverage Holidu’s integrated booking portals for seamless updates
When you list your property exclusively through Holidu, all available booking channels (up to 27!) are synced automatically. This integration means that bookings, modifications, and cancellations are immediately updated across the Holidu network without you needing to manage each channel individually.
Because overbooking often happens when third-party platforms are added manually, sticking with Holidu’s sync exclusively is a smart choice for ensuring your calendar is always accurate. If you do need to connect with other platforms independently, Holidu provides iCal synchronisation for that purpose. Make sure that there are no unconnected third party platforms. However, Holidu’s exclusive sync is your most reliable tool to reduce the risk of conflicts and ensure a smooth guest experience.
iCal synchronisation
If exclusivity is not an option for you, make sure to connect all third-party platforms you are using and leave none unconnected. Problems with overbooking most frequently arise when hosts try to synchronize booking data from other platforms manually, which can lead to missed updates or delays in reflecting availability change. By utilizing iCal synchronisation, these risks can be limited, but not entirely ruled out. Head to the “iCal & Synchronisation” tab in your property settings. You will need to log into the partner portal as well.
After setting it up, the calendars on both portals exchange information and automatic updates. While this can limit your risks, the synchronisation for iCal still takes some time and can not rule out errors entirely.
If you have listings on major platforms like Airbnb or Booking.com, managing them via Holidu’s platform ensures automatic updates and keeps your availability consistent across the board. Reducing the number of separate accounts you manage also minimizes the chances of a double booking caused by an outdated calendar.
Block personal and maintenance days
If you need the property for personal use, maintenance, or other purposes, you can block specific dates with just a few clicks in your calendar. By marking these dates as unavailable early on, you can prevent any unexpected bookings during these times and ensure the calendar stays accurate.
Regularly reviewing your Holidu dashboard to confirm blocked dates or upcoming bookings is an easy yet essential step to avoid accidental overbooking and maintain control over your calendar.
Find more information about how to set and handle blockers in our help center.
Conclusion
By following these strategies, you’re not just avoiding overbookings; you’re creating a streamlined, trustworthy booking experience that keeps guests coming back. Holidu’s Star Host program rewards hosts who consistently deliver excellence, and maintaining an organized, error-free calendar is an essential part of achieving this. Stand out and shine by prioritizing effective calendar management and outstanding service!Account Verification- Step-by-Step Guide for Individual / Sole Proprietor
Why is an Account Verification Needed?
In order to stay at the forefront of data security and prevent potential fraud, prioritizing your protection, Holidu is upgrading its payment services in collaboration with our trusted payment system partner, Adyen. This means that Adyen will be responsible for verifying your personal information and payment details in your Holidu account.
What are the benefits for me?
Firstly, your documents will be securely stored at Adyen, our payment system partner. They are also responsible for verification, ensuring that the bank account corresponds to you, our customer. This is essential to prevent any attempts by scammers to impersonate our customers and change bank accounts.
Why do I have to accept Adyen Terms and Conditions?
Adyen Terms and Conditions agreement covers changes related to the upgrade of payment services with our payment system partner Adyen. Rest assured it does not affect pricing or due dates for your payments.
What do I have to do?
You will be guided step by step through this easy process. The process varies depending on your Account Setup. If you have an account for a registered company, please follow the link at the bottom of this page. You will have to provide certain information through a secure web environment.
Important: This process can only be completed by the host.
This article provides both a detailed step-by-step, a video explanation as well as a link to a full PDF guide including screenshots, located at the bottom of this page.
1. Preparation
Gather the required documents:
An official identification document of the bank account owner (e.g., passport, driver's license, or national ID).
Your online banking credentials or proof of ownership for your bank account (e.g., bank statement or deposit slip).
If you are a freelancer, sole trader, or sole proprietor, you will also need your registration number.
Here is an embedded step-by-step video:
How to verify your personal details?
How to verify your payout data?
2. Start Verification
Go to the ‘account’ tab in your Holidu account.
Click on 'validate' to start the process.
2.1 You may be asked to sign a new agreement, please accept to proceed with the next steps. (This doesn’t affect pricing)
3. Enter Personal Information
Click on ‘personal details’.
Verify the pre-filled information based on your Holidu account data. Edit if required by clicking on ‘edit’.
At the bottom, select whether the bank account is in your name or registered under your sole proprietorship (e.g., freelancer, sole trader).
If applicable, provide additional details like your registration number and address.
Click on ‘next’ to continue.
4. Add Address Information
Enter your address using the search field, which will automatically fill in the details.
Make sure to provide the address from your ID document.
Note: we pre-fill the address based on your billing address in your Holidu account. To verify your identity, you need to provide your personal address matching the one in your ID document.
5. Verify Your Data with Identification Document (you have two options)
Choose Instant verification (recommended by Holidu):
Select the country that issued your document.
Choose the document type (passport, driver's license, or ID card).
Ensure the document matches your personal data.
Open your phone camera and scan the QR code or obtain the link via SMS or copy it from the page.
Take photos of your document with your phone and submit it for verification.
Alternatively, choose Manual verification:
Select the document type and ensure high-quality photos are ready.
Upload the files from your computer.
Click ‘next’ to submit your data. This may take up to 72 hours for verification.
6. Verify Your Payout Details
Ensure the bank account holder matches your name provided in the previous step
Choose between two verification methods:
Instant Verification:
Search and select your online banking provider.
Log into your online banking account through the verified partner, Tink. Rest assured, your banking login data will not be stored for security and safety reasons and just serve to verify your bank account.
Manual Verification:
Enter your details and upload a bank document as proof.
The document must be issued within the last 12 months, contain your name and visible IBAN, and for non-EU residents, display the bank location.
Upload the document and click ‘next’. Verification may take up to 72 hours.
7. If you are registered as a Sole Proprietor/Sole Trader: Verify your Sole Proprietor Details
Add the legal name of your business, matching your company's official registration documents.
Provide your trade registration number or select that you don’t have one.
Enter your address using the search field, which will automatically fill in the details. Make sure to provide the legally registered address of your sole proprietorship.
8. Sign the Service Agreement
Read through the service agreement from our payment provider, Adyen.
Click on ‘sign’ at the bottom of the page.
9. Complete Verification
If you used the instant verification, check your account for immediate status.
If manual upload was used, allow up to 72 hours for completion.
The status will change from “in review” to “complete” once the process is finalised, and you can check the status in your Holidu account.
If you have an issue during the process, here is the link to the Frequently asked questions: FAQs
10. Need further help?
Use the following contact form in your Holidu account for assistance.
Tips for a Smooth Verification Process:
Ensure Clarity: Double-check that all photos and documents are clear, well-lit, and fully visible.
Stay Consistent: Make sure all the information matches across your documents, especially names and addresses.
Monitor Your Email: Keep an eye on your email for any updates or additional steps required for verification.
By following these steps, you can quickly and easily verify your data with Holidu. If you need further assistance, don't hesitate to reach out!
Related article:
How to verify your Account, Payout Details and change your bank details
Step by Step Account Verification (KYC) PDF guidesBoost Your Bookings with Discounts and Short Stays
Becoming a Holidu Star Host is a goal worth striving for, offering you increased visibility, greater guest trust, and recognition for your exceptional hosting. One of the key eligibility criteria for the Star Host program is achieving at least five bookings in the past 12 months—and that’s where Holidu’s flexible discount options can help.
There is an array of additional discounts available to most users, that you can explore to ramp up your bookings. Check the pricing tab in your property settings to activate or deactivate them with just one click.
For new hosts, the discount for the first three bookings is a game-changer, designed to help you secure your bookings quickly and to start building momentum toward Star Host status. Here's how you can leverage discounts to not only boost your booking numbers but also pave the way to Star Host recognition.
Boost your very first bookings with a special discount
If you’re a new Holidu host, activating the First Booking Booster is the quickest way to kickstart your journey. This 20% discount applies to your first three bookings, helping you attract your first guest faster.Why is it important?
Accelerate your path to Star Host qualification: Your first three bookings fulfill more than half of the requirements for Star Host status.
- Higher rankings: Newly booked properties rank higher in search results, making it easier to secure your next bookings.
- Hassle-free: The discount automatically deactivates after three bookings, so there’s nothing else you need to do.
Don’t miss the chance to make a strong start and position yourself as a Star Host contender from the get-go. And do not worry - this discount does not accumulate with other discounts you set, so the maximum in this case is 20%.
Further discount options to boost your bookings
If you’re with Holidu for some time already, you can also explore the following discount option. We recommend this in general, because in our experience the additional income from more bookings makes up for the discounts you’re giving. Not only is your property more attractive to guests this way: Booking portals prefer listings with discounts and grant them better rankings and visibility.
1. Early Bird Discount: Early planners are a valuable audience for filling your calendar well in advance. By activating the Early Bird discount, you incentivize guests to book months ahead. A steady flow of early bookings helps you meet the Star Host booking threshold while ensuring a reliable income stream.
2. Last-Minute Discount: Short-term calendar gaps can be a challenge, but with the Last-Minute Discount, you can convert them into opportunities. Offering discounts for bookings within the next two weeks makes your property attractive to spontaneous travelers. Every booking brings you closer to meeting Star Host requirements.
3. Longer Stay Discounts: Longer stays are not only easier to manage but also contribute significantly to your booking count. By activating a discount for stays of eight nights or more, you attract guests seeking extended visits, which can quickly help you reach the five-booking minimum.
Depending on your property and the booking portals you're utilizing, there are more discounts available.
Offer more flexibility with short stays
Flexibility is key to attracting a wide range of guests. With Holidu’s short-stay option, you can allow guests to book shorter stays while maintaining the rate of your minimum stay. This ensures profitability while opening your property to travelers who may prefer shorter getaways.You don’t want new arrivals every other day and have to deal with check-ins, checkouts and cleaning the same way you would have to for a longer stay. This is why you defined minimum stays. However, you have the option to allow shorter stays - for the same price of your minimum stay. Let's say you defined a 4-night minimum stay for an overall price of 400 € - if you activate this option, a guest can book your rental for one or two nights, but they would still pay 400 €. So if someone really wants to stay at your place for a short period of time you can allow it at a more attractive rate per night.
Start Building Your Star Host Future Today
By activating discounts and short stays you not only increase your bookings but also position yourself to qualify for the Star Host program more quickly. As a Star Host, your property will gain enhanced visibility, guest trust, and a badge of excellence—key benefits that drive even more bookings.Take advantage of Holidu’s discount tools today, and start your journey toward becoming a standout Star Host.Account Verification - Frequently asked questions
The upload of my documents does not work, what can I do?
Make sure your documents are clear, legible, and in the correct format JPG, JPEG, PNG & PDF (maximum size up to 4 MB file), Adyen does not accept: Screenshots of ID documents.
If you're still having trouble uploading, try using a different browser.
If the issue persists, please reach out to our support team via the following contact form in your Holidu account.
My ID document got declined, what can I do?
Make sure that the ID is not expired and meets the following requirements:
The photo ID must:
Have the machine-readable zone visible (if available).
Be a physical photo ID document, not digital.
Passport example: Front side ID example: Back side
The uploaded document must:
Have separate files for front and back of the ID document (only when providing an ID card or driver's license).
Be a full-color, cropped, and straightened image.
Be a photo or a scan of the physical photo ID document. Adyen does not accept a screenshot of a photo, a photo pasted on another document, a photo of a device’s screen, or a photo of a printout.
Considerations for France:
The validity of French national ID cards issued between 2 January 2004 and 31 December 2013 has been extended for 5 years beyond the original expiration date. The original period of validity of these cards was set at 10 years. Following the extension, they are now valid for 15 years from the year of issue. Note that if the cardholder was under the age of 18 when the ID was issued, this extension does not apply. The extension does not apply to any other document types.
Considerations for Greece:
We recommend using your passport as an identification document.
If you need help please use this contact form to contact us
My bank account is a joint bank account (example: marriage, business partner, etc). Can it be used for payouts?
To use a joint bank account for payouts, please provide proof that includes the names of both account holders. This is necessary for us to verify and process the payouts.
Where can I find my business registration details?
You can find your business registration on an official registration document meeting the following requirements:
Issued by a reliable, independent source such as the local commercial register of the country/region where the business is registered in.
Must be issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.
Before submitting any information, double-check that your business name, registration number, and other relevant details match exactly with what is on your official documents, as any discrepancies may delay the verification process.
Refer to the guide below for country-specific information on business registration. Be sure to select the appropriate format for the country in which your business is registered when submitting your details.
Austria
Company register
Business registration number = Firmenbuchnummer (e.g. FN 447538w)
Tax ID = Steuernummer (e.g. 931736581)
VAT number = Umsatzsteuer-Identifikationsnummer (e.g. ATU51507409)
France
Trade and company register
Business registration number = SIRET Number (e.g. 542051180-00066)
Alternative registration number for nonprofits = RNA number (e.g. W123456789)
VAT number = Numéro de TVA (e.g. FR12999999999)
Germany
Trade Register (free download of Trade Register extract possible)
Business registration number = Handelsregisternummer (e.g. HRB 154165)
Tax ID = Steuernummer (e.g. 14310260208)
VAT number = Umsatzsteuer-Identifikationsnummer (e.g. DE 115235681)
Greece
General Commercial Registry
Business registration number = GEMI number (e.g. 12345678912)
VAT number = Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g. EL123456789)
Italy
Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal.)
Business Registration number = Partita IVA or Codice fiscale (e.g. 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g. TO0091712)
VAT number = Partita IVA (e.g. IT12345678901)
Netherlands
Dutch Business Register of the Dutch Chamber of Commerce
Business Registration number = KVK number (e.g. KVK 81394179)
Tax ID = RSIN (e.g. 811786523)
VAT Number = Btw-nummer (e.g. NL123456789B01)
Portugal
Business register
Business Registration number = Número de Identificação de Pessoa Colectiva (NIPC) (e.g. 123456789)
VAT number = Número de IVA (e.g. PT123456789)
Spain
Spanish Business Register
BusinessRegistration number = Número de Identificación Fiscal (NIF) (e.g. A39000013)
VAT Number = Número de Identificación a efectos de IVA (e.g. ESX12345678)
Which requirements does a bank account proof have to fulfill?
The following documents are accepted:
Bank statements
Deposit tickets or deposit forms
Screenshots of the online banking environment
Official letters issued by a bank
Cheques
Country-specific documents:
Relevé d'Identité Bancaire (RIB): bank document in France
TAMIEYTHPIO: bank document in Greece.
The document must show:
The account holder name.
The account holder name must match your legal entity name.
The account number or IBAN needs to be visible.
The date of issuance needs to be visible and dated less than 12 months ago (except for RIBs, cheques, or TAMIEYTHPIO).
An indicator that the document was issued by a bank, such as the bank name, a bank logo, or a bank-specific font.
If the bank account is issued under the trading (doing business as) name, it may be necessary to provide a supporting document to establish a connection between the legal entity and the trading name.
Why am I asked to log in to my Online Banking?
You can always choose if you would like to have your bank account instantly verified through Online Banking, or if you prefer to upload a Bank Account Proof. The Login to Online Banking is only used to verify that the bank account belongs to you, and the data is handled in a secure and encrypted manner. The benefit of using the Online Banking Login is that your bank account will get verified immediately. With uploading a bank statement, the verification can take up to 72 hours.
Is there a risk of me not receiving my payments?
As long as you provide us with the proper documentation, there's no risk. The personal documentation should match the bank account holder, and, in the case of being a company, the personal documentation should match the decision-makers.
What will happen with the copy of the documents I previously shared with Holidu?
When you share documents with Holidu, your data is handled in accordance with our established privacy and data security policies. These policies are designed to safeguard your information and ensure its confidentiality. If you have concerns about your data or wish to request its deletion, don't hesitate to contact us for clarification and assistance.
I don’t know this company / I don’t trust them to have my documents
We already use Adyen to make payments to you. Adyen is one of the biggest payment providers in the world. Even if you don’t know them, you’re likely already paid something - or were paid - using their services.
List of companies using Adyen:
- Holidu
- Uber
- Spotify
- McDonalds
- Booking.com
- Airbnb
- Zara
- Flixbus
- Amadeus (the booking service behind most of the airlines)
- Vodafone
- Tesla
Will I get confirmation when I submit all the information?
Yes. Once your data gets verified, you will receive a confirmation email.
Related article:
How to verify your Account, Payout Details and change your bank detailsHow to Get Good Reviews: A Guide for Holidu Hosts
Positive reviews are crucial to building a successful hosting business on Holidu. They not only boost your ranking in search results but also help you earn the trust of future guests. For hosts aiming to achieve Holidu Star Host status, good reviews are essential—more than three reviews with an average score of 90 out of 100 are required to qualify. Here’s how you can consistently impress your guests and secure glowing feedback.
Set the Right Expectations Before Arrival
A great guest experience starts with clear and honest communication. Setting the right expectations ensures guests know exactly what to expect, leaving no room for unpleasant surprises.
- Accurate amenities: Ensure your Holidu listing reflects the true features of your property by keeping your amenities updated. Description texts are generated based on the amenities you configure, so accuracy is key to setting the right expectations. A common mistake is the distinction between shared and private amenities. Amenities should only be marked as private if they are exclusively available to a single unit. For properties with multiple units or apartments, shared amenities like pools or gardens should remain categorized as shared to avoid guest misunderstandings.
- Updated description texts: You can add or remove amenities at any time from your property configuration. To update description texts, inform your account manager so they can request an updated description text to make sure your guests see the correct information about your accommodation.
- Transparent Rules and Policies: Clearly outline house rules, check-in and check-out times, and any other important details so guests know exactly what to expect.
When guests arrive and find that the property matches the expectations set by your listing, it creates a sense of trust and satisfaction right from the start. This alignment between what was promised and what is delivered sets the foundation for a positive experience, making guests more likely to leave a glowing review.Learn how to best set the amenities of your property in our educational video.
Deliver a Spotless and Welcoming Space
Cleanliness and comfort are among the top factors guests consider when rating their stay. Meeting—and exceeding—these expectations is vital for receiving positive reviews.
- Deep Clean Between Stays: A clean and tidy property is non-negotiable. Pay special attention to high-touch areas like bathrooms, kitchens, and bedding. You can also consider investing in professional cleaning services.
- Stock Essential Items: Ensure your property is equipped with necessities like toiletries, fresh towels, and kitchen supplies. A well-stocked rental leaves guests feeling cared for.
- Comfortable Furnishings: Provide quality bedding, ample seating, and a pleasant ambiance. Guests who feel at home are more likely to leave glowing reviews.
- Thoughtful Extras: Small touches can go a long way. Welcome gifts, personalised messages, or complimentary items like coffee, tea, or snacks can make a big impression. Guests who feel valued often express their appreciation in reviews.
- Clear Instructions: Make sure instructions for using appliances, Wi-Fi, or entertainment systems are easy to follow. A guest frustrated by unclear instructions is less likely to leave a positive review
When guests experience a clean, comfortable, and thoughtfully prepared space that meets their expectations, they feel valued and cared for. This attention to detail creates lasting positive impressions, increasing the likelihood of glowing reviews that highlight your dedication as a host.
Be Available Without Being Intrusive
Guests value attentive and respectful hosts. Striking the right balance between being available and giving them space is key.
- Provide a Contact Point: Whether it’s you or a property manager, guests should have someone to reach out to in case of emergencies or questions. This reassures them and ensures their needs are met promptly.
- Quick Responses: Aim to respond to any questions or concerns within an hour during their stay. With their packed vacation schedules your guests are often depending on you getting back to them in a timely manner if any needs arise.
- Check-In Without Overdoing It: Sending a friendly message after check-in to ensure everything is as expected shows you care, but avoid excessive communication unless the guest initiates it.
Encourage Guests to Leave Reviews
While a good experience naturally leads to positive reviews, sometimes guests need a little nudge to share their feedback.
- Send a Thank-You Note: After their stay, use Holidu’s automated messaging feature (if available) to thank guests for choosing your property and invite them to share their experience.
- Remind Them of the Value of Reviews: Mention how reviews help you improve and assist future travelers in making informed decisions.
- Timing Matters: Send the review request shortly after checkout when their positive experience is still fresh in their minds.
Conclusion
By focusing on clear communication, thoughtful preparation, and excellent service, you can consistently provide memorable guest experiences that lead to outstanding reviews. On Holidu, good reviews don’t just improve your reputation—they also bring you closer to earning Star Host status and enjoying its exclusive benefits. Start delivering five-star stays today and watch your success soar!How can I change my bank details?
An International Bank Account Number – or IBAN – is used worldwide to identify individual accounts. You can find your IBAN in your E-Banking and on your account statements.
In order to request changing the IBAN used for your payments, follow the steps below:
Log in to your account
Go to the top right corner and click on “More”
Click on “Account”
Scroll down to Bank information
Click on “Edit”
A new window will open. The system requires you to fill out important information:
Your IBAN
The account holder's name
Proof that this bank account belongs to you. This should be a document from your bank with the bank account holder's name and the IBAN (usually, it can be easily downloaded from your E-Banking account).
Please note that your IBAN is not changed automatically, as your request will be reviewed by our financial department before being approved or rejected.
Important to know:
The new bank account must belong to the Holidu account holder. We can only modify the IBAN for the person/company we have signed the agreement.
If the Holidu account is registered as a company account, we can only allow payments to the company’s IBAN. Make sure to submit a valid bank account under the company name registered in your Holidu account.
The IBAN proof must be clear and visible, i.e., an official document or well-grounded evidence, where we can see both the bank account holder and IBAN.
Holidu only issues payments to EUR account.
For those accounts that have gone through Adyen´s bank account verification process, please follow the next steps:
Log in to your account
Go to the top right corner and click on “More”
Click on “Account”
Scroll down to Bank information
Click on “Edit”
A new window will open for our verified provider Adyen:
You will see your bank details tab:
Click on the right-hand side
Delete the current IBAN number
Add the new IBAN number.
Ensure the bank account holder and the Holidu account owner are the same (for companies it must match the company name).
Choose between two verification methods:
Instant Verification (not available in Greece, Austria & Italy):
Search and select your online banking provider.
Log into your online banking account through the verified partner, Tink. Rest assured your banking login data will not be stored for security and safety reasons and just serve to verify your bank account.
Manual Verification:
Enter your details and upload a bank document as proof.
The document must be issued within the last 12 months, contain your name and visible IBAN, and for non-EU residents, display the bank location.
Upload the document and click ‘next’. Verification may take up to 72 hours
If you have any issues during the process, please, reach out to us via the following contact form
Related article:
How to verify your Account, Payout Details and change your bank details