Ytterligere Informasjon
French ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)
The recent regulations stemming from France's Évolution du Logement, de l’Aménagement et du Numérique (ELAN) law, alongside updated property declaration rules, bring several significant changes for property owners and landlords in France.
At Holidu we have the Obligations to inform all our hosts affected by any new regulation or any update.
Among the new changes outlined in Article L. 324-2-1 of French law, we must inform you of your obligations to accept a sworn declaration before publishing or listing a rental announcement online. This declaration confirms the lessor's compliance with the regulations, including whether the accommodation constitutes their primary residence according to Article 2 of Law No. 89-462 of July 6, 1989.
Furthermore, if any accommodation you intend to rent falls under the jurisdiction of municipalities implementing the registration procedure specified in Article L. 324-1-1(III), we may be required to publish the declaration number in any advertisement related to the furnished tourist accommodation.
Rest assured that all information provided will be handled with the utmost confidentiality and used solely for compliance purposes in accordance with the law.
If you already have a published property you will be asked to accept the following declaration before you can access your account. This step is mandatory to continue using Holidu.
You can find the overview of the regulations below. Please be aware that the summary of Articles L. 324-1-1 and L 631-7 is not exhaustive, is a simplified introduction to the regulations and that Holidu Hosts GmbH does not guarantee its completeness and correctness.
Regulations for Furnished Tourist Accommodations(article L. 324-1-1):
Definition: Furnished tourist accommodations include but is not limited to villas, apartments, or furnished studios rented to transient guests for short-term stays (daily, weekly, or monthly), without establishing domicile.
Declaration: Lessors must declare furnished tourist accommodations to the local mayor, except if the property is their primary residence. In certain areas, local authorities may require a declaration even if the property is the lessor's primary residence.
Rental Limit: In areas with registration requirements, a lessor can rent out their primary residence as a furnished tourist accommodation for a maximum of 90 or 120 days per year, depending on the regulations in his commune, except for specific circumstances like work obligations, health issues, or emergencies.
Authorization for Commercial Premises: Some municipalities may require authorization for renting commercial premises as furnished tourist accommodations.
Penalties: Failure to comply with these regulations may result in civil fines: up to €5,000 for non-compliance with declaration requirements, up to €10,000 for exceeding rental limits, and up to €25,000 for non-compliance with commercial premises authorization.
Regulations for Change of Use of Residential Premises (articles L. 631-7) :
Authorization Requirement: Changing the use of residential premises requires prior authorization in municipalities with more than 200,000 inhabitants and in the departments of Hauts-de-Seine, Seine-Saint-Denis, and Val-de-Marne, as determined by Article L. 631-7-1.
Definition of Residential Premises: Residential premises include all categories of housing and their annexes established as residential since January 1, 1970.
Determining Residential Use: A premise is considered residential if it was designated for such use as of January 1, 1970. Premises built or undergoing works resulting in a change of use after January 1, 1970, are deemed to have the use for which the construction or works are authorized.
Exception: If an administrative authorization subject to compensation was granted after January 1, 1970, to change the use of a premise, the authorized premise and the premise used for compensation are deemed to have the use resulting from the authorization.
Nullity of Agreements: Any agreements or conventions in violation of these regulations are null and void.
Short-Term Rental: Renting out furnished residential premises repeatedly for short durations to transient guests who do not establish domicile constitutes a change of use.
Embracing Inclusivity in Hosting: Welcoming Guests from All Backgrounds
Opening your property to visitors from all around the world is a fundamental aspect of hosting. Inclusivity plays a crucial role in this process, ensuring that every guest feels welcomed and valued, regardless of their background.
Creating a warm, comfortable environment for guests from diverse cultures and walks of life is key to being a great host. At Holidu, we firmly believe that every guest deserves to be treated with respect, free from prejudice or judgment, irrespective of age, gender identity, sexual orientation, nationality, ethnicity, physical ability, race, or religion.
A safe, welcoming atmosphere is essential to help guests feel at ease. By assuring visitors that they and their loved ones—whether travelling as couples, families, or friends—will be warmly received, you create a truly enriching experience. This commitment aligns perfectly with Holidu’s mission to provide outstanding vacation experiences for all — free of doubt and full of joy.
Tips to Make Your Guests Feel Welcome
Leverage Instant Booking for InclusivityHolidu’s instant booking feature allows guests to book without prior approval, signalling that you’re open to hosting anyone who meets your criteria. It promotes a welcoming environment from the start. For more information, check out the Benefits of Instant Bookings.
Clearly Describe Your Property’s Accessibility FeaturesIf your property offers accessibility features, it’s important to describe them accurately in your listing. Consider including details such as:
Wide doors (minimum 80 cm)
Step-free access to the property and throughout the interior
Elevator access
Toilet with grab rails
Raised toilet and adapted bath/bathtub with bath chair
Lowered bathroom sink
Emergency cord in the bathroom
A bathroom with a 1.5-meter turning circle
Roll-in shower, shower with grab rails, and shower chair
If your property includes a few of these features, it will be highlighted as wheelchair-inclusive, making it easier for guests with accessibility needs to find and book your property. You can update these amenities by going to Amenities > Accessibility.
Accommodate Guests with Service AnimalsHolidu is a company that prides itself on inclusivity. We ask that all hosts accommodate guests who require a service animal, complying with the service animal laws in the EU. Service animals are not considered pets, meaning they must be allowed on the property whether your listing is pet-friendly or not. Denying service animals could be considered discriminatory. For more detailed information, please refer to our article on service animals.
Respect Guests' PrivacyOnce guests check in, it’s important to strike the right balance between making them feel welcome and respecting their privacy. Avoid visiting the property unnecessarily, but make it clear that you are available to assist should they need anything. This helps create a comfortable and stress-free environment for them.
By fostering an inclusive, respectful, and welcoming atmosphere, you can ensure that your guests have an unforgettable stay while contributing to a more open and accepting global community of travelers.Spanish drought 2024
As you might be aware, Spain has been facing a significant drought problem.
In response to the drought conditions, Spanish authorities have implemented water restrictions in the communities of Andalucia and Cataluña
We understand that is beyond your control; however, it is important to understand that having water restrictions will have an impact on your guest's stay, and as a result, they might not be able to use some of the advertised amenities or have a restricted use of them.
If your pool is not available this summer, please deactivate this service in your property configuration (see screenshot below) until it is available again.
You can also request to remove the pool photos temporarily to photography@holidu.com and request a description change to our customer service department to match the exact regulations applying to your property.
How is Holidu supporting you:
At Holidu we want to align with the rest of the channels and avoid any complaints, cancellations or possible compensation on future bookings.
Our content department will add, on the 15th April 2024, the following relevant information to your description so potential guests are aware before they book. Please note that there may be governmental water regulations in place at the time of your visit, which may impact the use of the pool, garden watering or limit tap water usage.
Future bookings
This refers to booking that comes in after the 15th April 2024, we make changes to the description. The guests were thus informed of the situation at the time of booking
At Holidu we want to align with the rest of the channels and avoid any complaints, cancellations or possible compensation on future bookings.
Our content department will add the following relevant information to your description so potential guests are aware before they book:
Please note that there may be governmental water regulations in place at the time of your visit, which may impact the use of the pool, garden watering or limit tap water usage.
Current bookings
This refers to bookings that where made before the 15th April 2024 when the changes to the description were done. The guests were thus not aware of the current situation
If your property is affected by this governamental measure, please inform all your guests as soon as possible so they are aware of the situation before their arrival
-What do I do if my guest asks for compensation?
Although this situation is out of your control, the guests won't benefit from an important advertised amenity which could have impacted their booking decision, or will have water restrictions throughout their stay. Therefore we highly recommend you compensate them with between 5 and 25% of the total price they paid, depending on the restrictions affecting their stay (5% for water cuts at night or untended garden, 25% for lack of pool for instance).
We base our advice on other channels’ reactions to the same situation - e.g. other channels such as Airbnb or Booking.com may impose a compensation of their choice if no satisfactory resolution is found.
Additionally, in order to make a fair decision, we advise you to take into account the rental value of your property without the advertised amenity. For instance, a property with a pool is rented at a much higher price than a property without a pool.
Finally, the restrictions may have a big impact on the guests’ stay as well. A family with babies and young children or elder guests might be impacted harder by the water cuts for instance.
-What if my guests wish to cancel the booking due to the restrictions?
We advise to accept the free cancellation request as long as the guests booked before the information was added to your description. This is also the policy most portals will be applying.
-Do you suggest compensating guests who were already aware of the situation at the time of booking?
If guests booked your property after your description was updated (informing them of the current situation), we would not recommend offering compensation.
We understand this situation is difficult for everyone, and we hope it will have as little impact as possible on your business.
You will find attached some templates, please download them and fill out the information for your guests.
Place it in a visible place in your property or give it to them upon arrival or before their arrival.
If you have any questions or need further assistance please do not hesitate to contact our
customer support team
* Holidu provides this data to you for information and recommendation purposes only, and unless the different portals made a decision according to their T&Cs, you are responsible at all times for making decisions regarding the management of booking compensations and cancellations affected by the drought.
Spanish drought templates 2024_pdf.pdf
Service Animals
Service Animals
Holidu is a company that prides itself on inclusivity. Guests who require special services should not be discriminated against.
Holidu asks that all of their hosts accommodate guests who require a service animal and thus comply with service animal laws in the EU. Service animals are not considered pets, meaning they are allowed in the property whether your property is considered pet friendly or not.
A service animal is usually considered to be a dog who is trained to assist its handler, some examples can be:
Guide dogs for the blind
Hearing alert dogs for the deaf
Seizure alert dogs
Assistance dogs
Please remember, service animals are not considered pets; therefore neither a pet fee, nor any extra cleaning fee, should be charged.
On May 3rd, 2008, the UN Convention on the Rights of Persons with Disabilities (CPRD) entered into force. It includes an international agreement on the rights of people with disabilities, as well as obligations for all states to implement necessary regulations in order to secure those rights. As an international treaty, this convention is superordinate to national law and therefore, virtually speaking, globally applicable. The European Union has signed the convention as a representative for its member states.
According to the convention, people with disabilities must be granted the same opportunities and treatment as do people without such limitations. Among others, this means that people with disabilities must be granted access to any public, or even private, space that is usually open to the public. This includes stores, restaurants, hotels, and any other kind of accommodation provider.
Link to the homepage of the UN Convention on the Rights of Persons with Disabilities (CPRD)
European laws:
Germany
Austria
Italy
Spain
Portugal
France
Netherlands
GreeceGreek Regulations on Short-Term Rentals (STR)
Greek Regulations on Short-Term Rentals (STR)
In 2024, the Greek government imposed changes on the tourism industry, particularly on the "Short-Term Rentals (STR)".
Below are the most frequently asked questions and answers to help you manage your property and adapt to the new requirements.
What exactly are the new changes?
The Vagrancy Fee (0.5%): supporting the development and maintenance of the infrastructure and public goods in the tourism industry.
The Climate Resilience Fee (details here): supporting environmental protection initiatives and building resilience against the climate crisis.
Legal requirements for Hosts with 3 or more properties: new requirement to register as a business (individual company) or as a legal entity.
How do I know if I need to comply with these changes?
If you rent your property in Greece on a short-term basis, then you need to start complying to the changes.
What bookings are affected by these changes?
All check-ins from 2024 and onwards, regardless of when the booking was made.
Who has to pay the Vagrancy and Climate Resilience Fees, me as the host or the guest?
As a host, you are responsible for remitting the fees to the authorities.
The Climate Resilience Fee should be collected from your guests. For this reason it is important to mention the fee in the listing of each property as an additional fee to be paid.
The Vagrancy Fee is not directly charged to your guests. The fee is calculated from the booking value, and should be borne by you as an additional cost.
I have guests who were not informed of the Climate Resilience Fee at the time of booking. How can I inform them?
Please contact and inform your guests directly by your preferred means and inform them about the exact fee and payment method (cash, bank transfer, PayPal, etc.).
How are these fees collected from the guests?
As a host, you are responsible for collecting the Climate Resilience Fee. It is up to you to decide how to collect the fee, which could be directly at the time of check-in or through digital means (e.g. bank transfer, PayPal, etc.).
The Vagrancy Fee is not charged separately to the guest. Therefore, there is no need for an additional process to collect it. Deduct it from your income as an additional cost.
What do I need to do to update my properties?
Please ensure that the Climate Resilience Fee is correctly configured for every property with the updated rates imposed by the government. For questions regarding the configuration please contact our customer support.
The Climate Resilience Fee depends on each property and season, for details please click here.
Please note that the Holidu configuration only allows one standard fee for the whole year. It is not possible to set different fees per check-in month.
I have 3 or more properties on Holidu. Do I need to do anything else?
Please ensure with your local tax advisor if you are expected to register as a business or legal entity.
If yes, please note the following:
As an Individual Company, you will be able to keep your name as the legal name of your business. Hence, your legal name on Holidu will remain the same.
As a Legal Entity, you may need a new legal name. If this is the case, you will also need to change your legal name on Holidu. This requires a new Holidu account, followed by a property migration.
After a property migration, all existing bookings (regardless of the Check-In date) will not be affected by the update. Billing and payment will remain with the current details.
If I still have questions, where can I get more information?
For further information related to these changes, please visit the official page of the Greek government (AADE) here.
CIN - National Identification Code (Italy)
The Ministry of Tourism has introduced a new measure to ensure competition and transparency in the short-term rental market in Italy.
The Decreto Anticipi No. 145/2023 of the Suprema Corte di Cassazione, included in legge di conversione No. 191/2023, provides for the assignment of a National Identification Code (CIN) to non-hotel accommodation facilities and the creation of a dedicated database managed by the Ministry of Tourism, the Banca Dati Strutture Ricettive (BDSR).
The disposition was published in the Gazzetta Ufficiale on September 03, 2024, and the law is effective from the sixtieth day following its publication, which means from November 02, 2024. However, it should be noted that the deadline for obtaining the CIN has been set for January 1, 2025, to ensure full uniform application of the regulation across the entire national territory, as communicated on the Ministry of Tourism's official website.
As part of the regulation, tourist rentals are also required to comply with specific requirements such as:
The installation of combustible gas and carbon monoxide detectors
The presence of fire extinguishers
Compliance with new safety requirements (only for professional tourist rentals)
Read our Help Center CIN FAQFAQ - National Identification code (CIN)
Here you will find the FAQs about this new regulation:
How can I request the CIN?
You can request the CIN through the national “Banca Dati Strutture Ricettive” (BDSR), by accessing the platform with SPID or CIE. Once you have checked the data related to your accommodation or rental property, you can proceed with the application. For more information, you can consult the official manual of the Ministry of Tourism.
Is the CIN mandatory for everyone, or are there exceptions?
The obligation to have and display the CIN takes effect from the application of the CIN regulations (Decree-Law No. 145 of 2023, Article 13-ter), which is from November 02, 2024, as communicated on the Ministry of Tourism's official website.
The following are required to request the CIN:
– Owners or managers of hotel and non-hotel tourist accommodation facilities as defined by current regional regulations and the autonomous provinces of Trento and Bolzano;
– Lessors of residential properties intended for rental contracts for tourism purposes;
– Lessors of residential properties intended for short-term rentals as defined by Article 4 of Decree-Law No. 50 of April 24, 2017, converted, with modifications, by Law No. 96 of June 21, 2017.
I already have the regional/provincial identification code. Do I also need to request the CIN?
The obligation to have and display the CIN is universal and does not allow for exceptions. Therefore, if you are required to have and display a regional/provincial code, you must also request the CIN and display both codes. In fact, the regulations regarding identification codes provided by the laws of the Regions, Autonomous Provinces, and Municipalities remain valid in any case.
I already have the regional code. I read that this will be automatically converted into a CIN without me having to apply. Is that correct?
Currently, the official procedure requires you to apply for the CIN by clicking here.
I do not have a regional/provincial identification code. Do I need to request the CIN?If you do not have the regional/provincial identification code because your Region or Autonomous Province does not require it, either generally or for your type of establishment, you still need to request the CIN.However, if a regional/provincial identification code is required in your Region or Autonomous Province for your type of establishment, and you do not yet have it, you must obtain it before requesting the CIN.
My property is an ‘agriturismo’, do I need to request the CIN?Yes. Even in cases where the ‘agriturismo’ category is not included in the regional tourism regulations, it is specified that obtaining the CIN is still required for this category.
What is the effective date for the application of the national CIN regulations?
The provisions of Article 13-ter of Decree Law No. 145/2023 are applicable starting from November 2, 2024. However, it should be noted that the deadline for obtaining the CIN has been set for January 1, 2025, to ensure full uniform application of the regulation across the entire national territory. This deadline is communicated on the official website of the Ministry of Tourism.This means that from January 2, 2025, you will be subject to penalties for failure to obtain, display, or publish the CIN.
What are the risks if I don't obtain the CIN within the stipulated time?
Failing to obtain the CIN could result in fines of up to €8,000 for landlords and up to €5,000 for those who do not include it in their listings, depending on the size of the facility or property, for each facility or housing unit for which the violation is confirmed. There is also the penalty of immediate removal of any irregular listing that is published.
Where should I display the CIN?
The National Identification Code must be displayed outside the building where the apartment or facility is located, and it must also be included in every short-term rental listing, both online and offline. This requirement extends to real estate intermediaries and those who manage online portals.
I already have the CIN. Where can I enter it on Holidu?
You can enter the CIN code by following these easy steps:
Log in to your account and select the property for which you want to enter the CIN code.
On the left-hand side, under “Configuration,” scroll down and click on “General Information.”
Click "Edit" next to the "Property Information" section.
Enter the code in the corresponding field and finally click "Save."
How should the CIN be displayed outside the building?The CIN should be displayed outside the building where the apartment or facility is located, ensuring compliance with any urban planning and landscape constraints. Considering the restrictions imposed by some condominium regulations regarding postings. It is considered acceptable to fulfill the display obligation through alternative methods to posting a sign, as long as the CIN is adequately visible to the public and the requirements set by regional and provincial sector regulations are respected.
Will the new code affect the visibility of my property on the platform?
At this time, the absence of the CIN does not impact the visibility of your property on the platform. As soon as we have more information on this, we will inform our hosts.
Who can I contact if I have problems with the integration of the new code?
Support about the CIN can be obtained by using the following contacts, active Monday through Friday, 9 a.m. to 6 p.m:
Contact Center of the Ministry of Tourism: 06.164169910
E-mail: info.bdsr@ministeroturismo.gov.it; urp@ministeroturismo.gov.it
For assistance in the telematic procedure of applying for the CIN, it is necessary to use the assistance channels provided by the BDSR portal.
Which rental properties must meet the required safety standards?All properties intended for short-term rentals or for tourism purposes, whether managed in a business or non-business capacity, must be equipped with functioning combustible gas and carbon monoxide detectors, as well as legally compliant portable fire extinguishers.Properties intended for short-term or tourist rentals that are managed in a business capacity (including under Article 1, paragraph 595, of Law No. 178/2020) must also meet the safety requirements for installations as prescribed by current national and regional regulations.
When does the obligation to comply with the required safety standards begin?The deadline for complying with the required safety standards coincides with the deadline for obtaining and displaying the CIN (January 1, 2025).
The building where the apartment I am renting is already equipped with compliant fire extinguishers. Do I need to install them inside the apartment as well?Yes. The regulation applies to individual units, regardless of the context in which they are located.
What characteristics must the safety devices have, and how should they be installed?Please refer to the official website of the Ministry of Tourism, where all the details are available.
Will there be webinars or guides to facilitate the transition to the new national code?
We are currently planning a webinar on September 18, 2024. You can register here. We will also share a webinar recording via email afterwards.Additionally, you can consult the official manual of the Ministry of Tourism by clicking here.
Related article: What is the CIN
preventivo ORIETTIHOMESTUDIO.pdf
CIN presentazione aggiornata (1).pdf
Risposte Domande webinar CIN.xlsx - Data (1).pdf
Infants overcapacity
Please keep in mind that if your property allows children, all channels, except VRBO, will allow at least 1 infant over capacity. An infant is considered a child younger than 2 years old.
Unfortunately, this is not something we can change or add into your property’s description, as these are the terms and conditions of the channels you have agreed to. The only way to avoid this is by changing your property to “children not allowed” this can be done by going to your ‘amenities’ clicking on ‘children’ and marking that they are not allowed.
If you would like to cancel a booking because of an infant overcapacity, please have in mind that this is considered a host cancellation, for which you will be charged cancellation penalties by the channels. For more information on penalties and host cancellation, please click here.
Please note that some channels allow more than one infant over capacity according to their terms and conditions.
Here is a brief overview of each channel’s terms and conditions:
Airbnb:
Airbnb considers children younger than 2 years of age to be infants, from 2-12 years they are considered to be children.
If children are allowed at the property, infants are always free, while children are priced the same as adults.
Guests can bring up to 5 infants (younger than 2 years of age) over maximum capacity.
Booking.com:
Guests can bring 1 infant (younger than 2 years of age) over maximum capacity.
Holidu:
Infants under 2 years are free, everyone else counts as an adult.
There are no restrictions to the number of infants guests can bring that exceeds the maximum capacity of the property
VRBO:
Infants and children count as adults
Organic welcome baskets
At Holidu, we are always looking for different ways to help you provide your guests with an exceptional experience.
That's why we have partnered with APAEMA, a non-profit association dedicated to the protection and promotion of organic agriculture in Mallorca.
From the 1st of April 2024, we will offer you the possibility to purchase welcome baskets with local and organic products for your guests.
Below you will find all answers to more common questions:
What is APAEMA, and why does Holidu collaborate with them?
APAEMA is the Associació de Productors d'Agricultura Ecológica de Mallorca, a Mallorcan non-profit association focused on the defence of organic agriculture. They support the island's farmers with various initiatives such as providing a collective kitchen for their members to produce products with higher added value. The work of their partners protects the territory through agricultural practices that are more respectful of the land and ensure a supply of quality, tasty, healthy, and sustainable local products.
Holidu is starting a collaboration with APAEMA to support the movement, as agricultural production and its distribution represents one-fifth of the carbon footprint generated by tourism. We want guests to have the opportunity to get to know the island through its gastronomy, as well as the people and the work behind local products.
Why invest in organic welcome baskets?
Investing in organic welcome baskets is a great way to enhance your guests' experience. Thanks to the surprise element upon arrival, they will perceive the first moments of their trip as highly positive. In addition, you will help raise awareness of the role food plays in the context of climate change while they discover the island through its products and the people who make them. This is an exclusive initiative for Holidu Hosts. Through purchasing these baskets, not only do you support the Mallorcan farmers (the main protectors of the territory), but you can receive better reviews for your property and, therefore, better performance of your listing.
What products do the baskets contain?
All the products included in the baskets come from the farmers associated with APAEMA.
The small basket includes:
- a pack of 3 jars of houmous (3 x 100 g)
- a bar of carob chocolate with almonds (80 g)
- a jar of dehydrated apricots (200 g)
The big basket includes:
- a pack of 2 jars of houmous (2 x 100 g)
- a bar of carob chocolate with almonds (80 g)
- a jar of salsa or ratatouille (380 g)
- a vegetable soup (500 ml)
- a bottle of olive oil (500 ml)
- a bottle of wine (750 ml).
The boxes are made by Aproscom, an association of Manacor that works for the rights of people with intellectual disabilities. These boxes, financed by Holidu, are reusable. Please return them to APAEMA after use to give them a new life.
Can I choose the products for my baskets?
No. The products contained in the baskets are seasonal and depend on the farmers' production. It is not possible to make any changes.
How much does the basket cost?
The small basket costs 22€, and the large one costs 44€ (VAT included).
How can I place an order?
It's easy! Fill in the form https://forms.gle/tSTzNMhXqZqKJFLY8
created by the Holidu Team with your preferences
Then, make the corresponding transfer to APAEMA. Once you receive the invoice via email, you can agree on the pickup arrangements with them. Please note that the invoice will be sent directly from APAEMA, and it can take 3-7 days to arrive. We advise you to check your spam folder as well.
How many orders can I place?
You can place as many orders as you need, always through the form
https://forms.gle/tSTzNMhXqZqKJFLY8
How can I pay?
Through bank transfer to APAEMA's IBAN: ES54 2056 0009 7310 0107 3129.
APAEMA will send you an invoice by email.
Will I get an invoice?
Yes, as soon as APAEMA gets your bank transfer they will send the corresponding invoice via email.
How and where do I get the baskets?
You need to arrange the pickup directly with APAEMA by writing to obrador.apaema@gmail.com or calling (+34) 689 38 57 57 61. You can choose one of these pickup locations:
- S'Obrador facilities, cooperative Productores Baleares de Fruits Secs, Binissalem. Carretera de Palma-Alcudia, km 23,4. Click here for directions
- APAEMA Office in Porreres. Carrer d'en Velet, 17. Click here for directions
When can I pick up my baskets?
Fridays between 9am and 3pm (with previous appointment)
Processing fee update
We are slightly adapting the processing fees for all bookings made on or after May 8th, 2024.
What is the processing fee and what does it cover?
The processing fee is a small percentage that is added on top of the nightly rate you configured, to cover our international customer service support as well as payment processing charges.
The most important information in a nutshell:
Booking.com’s processing fee increases from 3% to 3,5%
Airbnb’s processing fee decreases from 3% to 2,5%
We haven't raised our overall prices; instead, we've modified the processing fee.
The updated fee structure applies just to all bookings made on or after the 8th of May 2024. Previous bookings stay untouched.
Why does the processing fee have to be updated?
By slightly updating the processing fee, we aim to:
Create a better booking price harmony across channels
Each channel covers for their service in a unique way, which can lead to variations in pricing across platforms. For instance, your property may have a different end rate on Airbnb compared to Booking.com. By customizing our processing fees, we aim to achieve greater price consistency across all channels.
Offer an improved diversity of bookings
Ultimately, adjusting the prices will ensure you are less dependent on one channel. One of our commitments to you is to diversify your bookings by distributing your properties across various channels. This diversification not only attracts different guests but also ensures a steady stream of bookings throughout the year. It brings you more stability and reduces risk.
Potentially increase the number of bookings and decrease the number of cancellations
Booking.com is a performing channel that generates a significant number of bookings for hosts. However, it also has a higher rate of cancellations compared to other portals, resulting in an increased workload for both hosts and for Holidu. We believe that this slight change of processing fee will bring positive results in terms of bookings and could ultimately slightly drive the cancellation rate down.
Is Holidu becoming more expensive?
We are not increasing our overall prices. In fact, we are updating the processing fee to make it lower for some bookings and higher for others.
Why is the processing fee for Booking.com more expensive?
Booking.com is a competitive channel that brings a significant number of bookings to hosts. However, it also involves a higher rate of cancellations, resulting in an increased workload.
Additionally, it's worth noting that all other channels have a lower processing fee compared to Booking.com
Why is the processing fee for Airbnb less expensive?
Airbnb is an important channel with high guest traffic; the decision to make your listing more competitive on Airbnb was made to maximize the overall number of your bookings.
If you have any further questions regarding this update, feel free to reach out to us via this contact form. We will be happy to assist you!